Lloyd DaCosta
Brooklyn,New York
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
22
22
years of professional experience
Work History
Security Officer, HRA Division
FJC SECURITY SERVICES, INC.
12.2011 - 10.2014
- Enforce security procedures in accordance to site specific post orders
- Ensured safety of all employees and visitors by watching for criminal acts or client rule infractions at or near assigned post which may be a threat to the property, clients, guests or employees at the site
- Responsible for adhering to fire safety procedures.
Independent Contractor
BROWNS INTERNET and COMPUTING SERVICES
05.2010 - 10.2011
- Reviewed and ordered computer equipment
- Once products arrived, I setup equipment including installation of printers and software, then I verified that everything was configured and working properly as a unit
- Was responsible for troubleshooting any network connectivity issues
- Taught customers basic computer and internet skills.
Technical Support Specialist
MOTOROLA
04.2008 - 04.2010
- Provided timely and accurate first level technical assistance and support via the phone, for the Advanced Data Capture (ADC) and Mobile Computing Device (MCD) family of product by using standard support tools and existing guidelines
- This included, but is not limited to, hands free and fixed mount scanners, hand held scanners, scan engines, hand held mobile computer (Palm & Windows CE Operating Systems), associated accessories, and various symbologies
- Used Call Resolution Management (CRM) software system to maintain accurate on line records of all calls received into the Support Center and took steps to resolve
- Evaluated customer calls, determined customer entitlement and requirements then resolved the problem or transferred caller/request to the proper Motorola associate, department on site FSR or escalation queue as required.
Independent Contractor
05.2007 - 04.2008
- Reviewed and ordered computer equipment for various companies such as D.Smith & Associates, LLP, Browns Internet, and Computing Services
- Once products arrived, I setup equipment including installation of printers and software
- Then I verified that everything was configured and working properly as a unit
- I was also responsible for troubleshooting any network connectivity issues.
Technical Support Representative
CABLEVISION
09.2004 - 04.2007
- Guided customers through established troubleshooting procedures to identify and resolve internet communication and wireless connectivity issues related to Windows XP, Windows 2000, and Windows 98
- Primary call types were IP address for supported Operating Systems, DHCP Server Issues, and RF Signal, Connectivity, and client side issues
- Maintained or exceeded departmental productivity standards, quality standards and excellent attendance
- Was responsible for keeping informed of new products, services and procedures
- Notified management of any trends that may have led to service interruptions for Optimum Online customers.
Market Data Support Specialist
REUTERS OF AMERICA, INC.
11.1992 - 06.2003
- Provided technical support to clients running real time market data applications under IBM AIX, Windows 2000, Windows NT, Windows 95 and Interactive Unix through remote dial in diagnostic tools
- Performed various system administration skills RS/6000, Windows 2000, Windows NT servers including recovery and management of users file systems, devices, security and system accounting processes
- Handled second level support for DNS integration issues on Windows NT and Bind version 4.9.3 Domain Name Servers
- Troubleshot TCP/IP networks including Ethernet and Token Ring topologies for both LAN/WAN
- Provided field service support for consultants, internal and third party technicians, which included installation upgrades and service related issues
- Worked with programmers while testing products in Alpha, Beta and pre-release phases of development
- Oversaw the technical management of several major accounts, which included upgrades, server module and patch installations, and monthly reports on site activity.
Education
Business Administration -
University of Maryland Eastern Shore
Princess Anne, MarylandSkills
- Proficient in operating security systems including two-way radios and CCTVs Excellent Customer Service and Problem Solving skills with strong work ethics Team player, who is self-motivated and flexible to new situations
- Honest and Dependable
- Crisis Management Plans
- Perimeter security
- Punctuality
Certificates And License
- NY State Security License
- 8 hour Annual Certificate
- 16 hour Certificate
- F44 Fire Guard Certificate
Timeline
Security Officer, HRA Division
FJC SECURITY SERVICES, INC.
12.2011 - 10.2014
Independent Contractor
BROWNS INTERNET and COMPUTING SERVICES
05.2010 - 10.2011
Technical Support Specialist
MOTOROLA
04.2008 - 04.2010
Independent Contractor
05.2007 - 04.2008
Technical Support Representative
CABLEVISION
09.2004 - 04.2007
Market Data Support Specialist
REUTERS OF AMERICA, INC.
11.1992 - 06.2003
Business Administration -
University of Maryland Eastern Shore
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