RICHARD J. ALVARADO III

• Bluegreen Vacations is now Hilton Grand Vacations.
  Supporting all departments and team members in the migration to new company systems, products, procedures, and standards while maintaining seamless growth and profitability during this exciting transition.
• Leading, motivating, and managing the sales team to achieve or exceed sales targets. This includes setting clear goals, providing guidance, and conducting regular performance reviews
• Developing and implementing effective sales strategies and plans to achieve business objectives. This involves identifying opportunities and creating action plans to capitalize on them.
• Providing ongoing training and development opportunities for the sales team to enhance their skills and knowledge. This includes organizing training, team building workshops, coaching sessions, and mentoring.
• Monitoring and analyzing sales performance data to identify trends, strengths, and areas for improvement. This includes preparing regular sales reports and presenting findings to senior management.
• Working closely with other departments, such as marketing, operations, and quality assurance, to ensure alignment and support for sales initiatives.
• Recruiting and onboarding new sales associates to ensure the team is staffed with skilled and motivated individuals
• Ensuring that all sales activities comply with company policies, industry regulations, and ethical standards.

Sales Manager

• Leading, motivating, and managing the sales team to achieve or exceed sales targets. This includes setting clear goals, providing guidance, and conducting regular performance reviews
• Developing and implementing effective sales strategies and plans to achieve business objectives. This involves identifying opportunities and creating action plans to capitalize on them.
• Providing ongoing training and development opportunities for the sales team to enhance their skills and knowledge. This includes organizing training, team building workshops, coaching sessions, and mentoring.
• Monitoring and analyzing sales performance data to identify trends, strengths, and areas for improvement. This includes preparing regular sales reports and presenting findings to senior management.
• Working closely with other departments, such as marketing, operations, and quality assurance, to ensure alignment and support for sales initiatives.
• Recruiting and onboarding new sales associates to ensure the team is staffed with skilled and motivated individuals
• Ensuring that all sales activities comply with company policies, industry regulations, and ethical standards.
  
  Presenter
• Established a strong personal brand consistently delivering engaging, informative, and thought-provoking content to diverse audiences.
• Provided actionable takeaways for attendees in each presentation, which they could immediately implement in their sales experience.
• Incorporated visual aids such as slideshows, videos, and images to support key points, enhancing audience understanding of the material presented.
• Built rapport with audience members through genuine interactions during Q&A sessions.
• Tailored presentation styles to audiences, facilitating better comprehension and interaction.
• Continuously refined presentation materials based on attendee feedback, ensuring ongoing improvement in future engagements.

• Fostered a positive work environment among colleagues by sharing best practices, offering support, and contributing to a high-performance team culture.
• Participated in regular training sessions to hone sales skills, stay current on industry developments, and surpass personal performance goals.
• Serviced existing accounts on regular basis to maximize revenue.
• Effectively negotiated contracts with clients, securing favorable terms for both parties while maintaining high closing rates.
• Continuously met or exceeded personal performance targets, earning recognition as a top-performing Sales Representative within the organization.

Selling Manger

• Maintaining individual sales responsibilities, as well as closely collaborating with team members to close more deals and increase team profits

Presenter

• Established a strong personal brand as a presenter by consistently delivering engaging, informative, and thought-provoking content to diverse audiences.
• Provided actionable takeaways for attendees in each presentation that they could immediately implement in sales experience that followed.
• Incorporated visual aids such as slideshows, videos, and images to support key points in presentations, enhancing audience understanding of the material presented.
• Built rapport with audience members through genuine interactions during Q&A
• Tailored presentation styles to diverse audiences, facilitating better comprehension and interaction.
• Continuously refined presentation materials based on attendee feedback to ensure ongoing improvement in future engagements.

• Fostered a positive work environment among colleagues by sharing best practices, offering support, and contributing to a high-performance team culture.
• Participated in regular training sessions to hone sales skills, stay current on industry developments, and surpass personal performance goals.
• Serviced existing accounts on regular basis to maximize revenue.
• Effectively negotiated contracts with clients, securing favorable terms for both parties while maintaining high closing rates.
• Continuously met or exceeded personal performance targets, earning recognition as a top-performing Sales Representative within the organization.

• Determining customer financing needs based on a consultative interview process
• Synthesized financial, budgetary, and personal information to solve problems and develop alternative solutions to capture financing for customers and achieve product penetration
• Evaluated vehicle loan risk based on sound underwriting decisions
• Created strategies to increase dealership revenue and maximize finance product penetration
• Present finance options and products to to increase profits , generating over 44% of the total operations bottomline
• Build and maintain relationships with multiple lending institutions
• Originated, reviewed, processed, closed and administered customer loan proposals
• Completed, reviewed and processed paperwork to finalize sales ensuring that all administrative processes are handled timely and in compliance with policy
• Manage funding and all cash in transit daily
• Executing ever-increasing targeted profit goals

• Took a break from Finance to help developed new processes for employee evaluation which resulted in marked performance improvements leveraging my experience from Autonation
• Worked directly with company owners, management, sales associates, and Business Development Center to brainstorm, discuss strategy and mitigate sales issues
• Implemented marketing strategies which resulted in 16% growth of customer base in 60 days
• Trained sales staff on company procedures and salesmanship
• Developed accurate sales forecasts by analyzing sales feedback and wrote reports for senior leadership
• Reinvented how team interacts with prospective clients by developing innovative and creative sales process that was implemented into sales team strategy
• Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions
• Maintained, organized, and converted entire customer ADP database to a modern CRM
• Trained team of 13 Sales Managers, and 55 Sales Professionals, and 4 BDC agents - increasing profits and ROI
• Increasing profits and ROI 29%. Enhanced online presence to take advantage of dynamic conditions and unique platform opportunities
• Produced Performance and ROI reports and documents for senior team members on weekly basis

• Determining customer financing needs based on a consultative interview process
• Synthesized financial, budgetary, and personal information to solve problems and develop alternative solutions to capture financing for customers and achieve product penetration
• Evaluated vehicle loan risk based on sound underwriting decisions
• Created strategies to increase dealership revenue and maximize finance product penetration
• Present finance options and products to to increase profits , generating over 44% of the total operations bottomline
• Build and maintain relationships with multiple lending institutions
• Originated, reviewed, processed, closed and administered customer loan proposals
• Completed, reviewed and processed paperwork to finalize sales ensuring that all administrative processes are handled timely and in compliance with policy
• Manage funding and all cash in transit daily
• Executing ever-increasing targeted profit goals

• Consistently and effectively improved all Dealership Sales management departments, including Finance for AutoNation Ford Mazda
• Promoted to General Sales Manager of Mazda to run the entire operations for Mazda Sales and Service department
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
• Effective liaison between customers and internal departments
• Analyzed market trends to adjust sales forecasts accordingly, ensuring inventory levels met fluctuating demand patterns.
• Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
• Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
• Attended industry events and conventions
• Adhered to all confidentiality requirements at all times
• Forecasted millions in operating costs for dealership by strategizing with Corporate Mazda USA and AutoNation management teams
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

• Engaging and motivating the team to achieve key goals, performance expectations
• Driving the business through a high-level of involvement in the day-to-day operations
• Oversaw website updates and enhancements, improving user experience and driving higher traffic numbers.
• Analyzed sales data to identify trends and opportunities for growth, informing strategic business decisions.
• Conducted regular competitor analysis to stay abreast of industry trends and adjust tactics accordingly, maintaining a competitive edge in the market.
• Provided exceptional customer service through timely response and resolution of issues, fostering brand loyalty among customers.
• Implemented targeted email campaigns that drove customer engagement and increased conversion rates.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Implemented systems and procedures to increase sales.
• Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
• Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.