RICHARD K. SAUL
Automotive General Manager
Tucson,Arizona
Summary
BUSINESS DEVELOPMENT AND SALES LEADER with a history of delivering impressive sales results at record levels. Committed and customer-oriented with a broad range of experience in establishing and managing diverse business relationships. Enthusiastic leader with proven abilities resulting in record sales levels as well as gross profit increase. Record level of customer satisfaction while implementing new ideas with Sales and Management. Highly effective at providing direction in all phases of Dealership operations such as Sales, Parts, Service, HR, Auction, as well as hiring and firing. Ability to adapt to very diverse and demanding environments while providing leadership in all phases of strategic planning. Directly involved in all inventory ordering as well as Auction purchasing and sales. I am fortunate to have the great ability to build an outstanding team that can not only perform consistently, but also builds each other up and treats one another like family.
Overview
33
33
years of professional experience
Work History
Volvo Cars
01.2019 - Current
- Began my journey at Volvo Cars Tucson January 3rd, 2019 and since then the dealership has made a complete 180 degree turn around in its entirety
- When I took over the store had never sold more than eight new Volvos in one month, service and parts were both in disarray, and the sales department had only seven sales associates
- None of which had sold over three cars in a month
- In 2018 the store had lost 1.6 million dollars
- In 2019 we had managed to turn a $300,000.00 profit
- Our new car sales averaged 25 cars per month, and our used car sales averaged 48 cars per month
- The service and parts department were still losing money, but on a much smaller scale
- In 2020 the year COVID19 hit, our new car sales team managed to sell 42 new Volvos in one month
- That year we had hit 30 new Volvos on an average month and we averaged 72 used cars monthly
- Parts and service began a major turn around and by the year end had managed to squeeze out a profit
- The store had made 1.1 million dollars in the year where COVID had created a vast amount of chaos
- In 2021 the store had made 1.6 million dollars
- Service and parts were growing due to the amount of new and certified Volvos we were selling as well as off brand used vehicles
- In 2021 we averaged 35 new Volvos per month
- This may seem like a lack of growth in the new car area, however it was actually an incredibly impressive year due to the lack of new car inventory
- Took the rank of Volvo Cars Tucson from #36 in the city of Tucson to #9 over the course of the past 4 and a half years
Used Car
Director Precision Toyota
10.2016 - 09.2018
- Hired to improve performance of the Used Car Sales Department
- Took Sales from average 140 in 2015 to 184 in February 2016
- Promoted to General Sales Manager of Used Cars in February 2016.
General Sales Manager
Jim Click Hyundai East
01.2009 - 01.2014
- Directed dealership activities within all departments while spearheading the reorganization of Jim Click Hyundai East
- Reviewed sales weekly and made recommendations to appropriate business partners to correct deficiencies and maximize opportunities
- Assessed and led talent recruitment, hiring, development, and retention to attain the best team for the right job and location
- Communicated with Store Managers through weekly conference calls, individual follow-up calls, written communication, and one on one communication through store visits
- Interacted on a daily basis with all staff to ensure processes were in place, while mentoring through sales strategies
- Was responsible for developing the internet department with excellent results for sales and lead response time.
General Sales Manager
Holmes Tuttle Ford, Jim Click Automotive
01.2006 - 01.2008
- Directed the dealership activities within all departments while spearheading the reorganization of Holmes Tuttle Ford
- Reviewed sales weekly and made recommendations to appropriate business partners to correct deficiencies and maximize opportunities
- Assessed and led talent recruitment, hiring, developing, and retention to attain the best team for the right job and location
- Communicated with store managers through weekly conference calls, individual follow-up calls, written communication, and one on one communication through store visits
- Interacted on a daily basis with all staff to ensure processes were in place while mentoring through sales strategies
- Forecasted goals and objectives for sales, gross, and key expenses on a monthly and annual basis
- Prepared and administered annual operating budget for sales department
- Ensured proper follow-up of all potential buyers by developing, implementing, and monitoring a prospecting and sales control system
- Created, applied, and kept track of a follow-up system for used-vehicle purchasers while maintaining accurate vehicle inventory
- Oversaw the efforts of used-vehicle sales people to enhance the image and customer satisfaction ratings of the dealership as a whole
- Trained, motivated, and promoted a selling environment that focused on customer service, brand experience, teamwork, performance objectives, and recognition
- Prepared and submitted monthly area business analysis, including a quarterly business review
- Resolved customer complaints regarding sales and service and monitored customer preferences to determine focus of sales efforts
- Advised dealers and distributors on policies and operating procedures to ensure functional effectiveness of business
- Rapidly promoted throughout the organization as a result of superior sales production and product knowledge
- Multiplied sales staff within a 6 month period to 37 associates, achieving more productive sales levels and effective management and customer service techniques thereby attaining a significant profit not seen in eight years across new and used vehicles and above industry averages by 15% to 20%
- Maximized personal production levels by 60% in one year by creating a more efficient and effective phone call process thereby doubling sales every year after and setting an all time profit record for organization
- Consistently led the group to profitable revenues by setting sales processes, procedures, and objectives as well as continually cultivating relationships with potential customers
- Accumulated numerous records in sales and profit in both new and used departments through personal career development.
General Sales Manager
Jim Click Dodge
01.2004 - 01.2006
- Increased used vehicle sales to profitable levels, attaining twice as high as new vehicle profit and generating 15% in sales turnover, setting a new record
- Accomplished record breaking used vehicle sales six out of nine months and store records within nine months without defeating new vehicle sales
- Transitioned sales from 22 behind pace to achieving new record volume in new vehicles by establishing a personalized “meet and greet” procedure for potential customers
- Directed sales team through setting volume and gross profit records thereby accomplishing substantial profit records.
Assistant Sales Manager
Jim Click Dodge
01.1996 - 01.2004
- Continuously exceeded company records by increasing staff from 14 sales people to 22 sales people and maintaining sales retention thereby gaining notoriety with staff throughout the company.
Assistant Sales Manager
Jim Click Mazda Hyundai
01.1995 - 01.1996
- Recognized as #1 Mazda truck store across Arizona by effectively promoting and marketing the Mazda pickup, which displayed additional features over a similar model by Ford
- Transitioned staff from industry average of eight to achieving an average of 12 by training, coaching, and mentoring on product knowledge and sales skills
- Led team to break sales and profit records nine out of eleven months by implementing a customer greeting program to assist in obtaining sales prior to the customer driving off the lot.
Finance Manager
Jim Click Dodge
01.1994 - 01.1995
- Discussed various payment options with clients, reviewed credit applications, offered additional products to protect the vehicle and prepared all paperwork for delivery
- Recognized as #1 Finance Manager company-wide two years running.
Sales Associate
Jim Click Dodge
01.1991 - 01.1994
- Worked diligently to sell cars from day one
- Received Salesman of the Year in 1994, sold 197 units and helped to bolster efficiency and production for the dealership and management team.
Education
F.I.P - Management Finance Automotive Finance/Insurance Management, Finance & Insurance Management
Pat Ryan & Associates School of Automotive Finance, Pat Ryan School of Automotive
1994
Finance And Insurance -
Pat Ryan Associates
Los Angeles, CA1994
Automotive Finance & Management College level course on Automotive Management, Finance Management & Finance code of conduct. - undefined
Control Inc
1999
A.F.I.P - Automotive Finance & Management
Association of Finance & Insurance Professionals
Training of finance managers. Executive training on leadership and the - Finance
University Of Arizona Finance, Arizona
2006
Assurant Solutions Leadership Training, Sales Training -
Assurant Solutions
Los Angeles, CA2007
A -
Arizona Department of Insurance
Skills
- Sales Team Recruitment
- Constructive Feedback
- Staff Training
- Lender Relationships
- Sales Strategies
- Budget Administration
- Sales Campaigns
- Customer Needs Assessments
- Accounts Payable and Accounts Receivable
- Inventory Control Processes
- Federal Compliance
- Employee Performance Evaluations
- Dealership Operations
- Maximizing Profitability
- Sales Contract Negotiation
- Customer Relationship Management
- Operational Efficiency
- Quality Standards
- Persuasive Negotiations
- Loss Prevention Goals Monitoring
- Profit Enhancement
- Recruitment and Training
- Delegation and Supervision
- Staff Coaching and Training
- Cash Handling and Reconciliation
- Merchandise Promotion and Display
- Scheduling and Time-Tracking
- Manage Employees
Timeline
Volvo Cars
01.2019 - Current
Used Car
Director Precision Toyota
10.2016 - 09.2018
General Sales Manager
Jim Click Hyundai East
01.2009 - 01.2014
General Sales Manager
Holmes Tuttle Ford, Jim Click Automotive
01.2006 - 01.2008
General Sales Manager
Jim Click Dodge
01.2004 - 01.2006
Assistant Sales Manager
Jim Click Dodge
01.1996 - 01.2004
Assistant Sales Manager
Jim Click Mazda Hyundai
01.1995 - 01.1996
Finance Manager
Jim Click Dodge
01.1994 - 01.1995
Sales Associate
Jim Click Dodge
01.1991 - 01.1994
F.I.P - Management Finance Automotive Finance/Insurance Management, Finance & Insurance Management
Pat Ryan & Associates School of Automotive Finance, Pat Ryan School of Automotive
Finance And Insurance -
Pat Ryan Associates
Automotive Finance & Management College level course on Automotive Management, Finance Management & Finance code of conduct. - undefined
Control Inc
A.F.I.P - Automotive Finance & Management
Association of Finance & Insurance Professionals
Training of finance managers. Executive training on leadership and the - Finance
University Of Arizona Finance, Arizona
Assurant Solutions Leadership Training, Sales Training -
Assurant Solutions
A -
Arizona Department of Insurance