RICHARD KWASI AKUOKO
West Haven,CT
Summary
Looking for opportunities to incorporate my skills and training to help the company grow. I am looking forward to roles that will help me realize my potential by exploring the various aspects of this field.
Overview
1
1
year of professional experience
Work History
IT Computer Hard & Soft and Electronic All Works
Ghana
Information Technology Specialist
University Of Cape Coast School
Electrical Engineering
Hotel Management and Maintainace
Heroled
Computer Hardware Technician
Hong
03.2024 - 07.2024
- Streamlined workflow processes by designing and implementing customized hardware solutions for clients.
- Developed strong relationships with vendors, facilitating efficient procurement of necessary parts for repairs or upgrades.
- Boosted network security measures by identifying potential vulnerabilities in computer systems.
- Improved efficiency of computer systems through regular maintenance, updates, and optimization.
Customer Service Representative
Lee Yen
01.2023 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Applied Science in Information Technology - ICT
Information, Communication And Technology
Ghana07.2011
High School Diploma -
Complex Junior High School
Ghana08.2009
Skills
- Problem Solving Skills
- Critical Thinking Skills
- Flexibility
- Communication Skills
- Teamwork
- Organization Skills
- Creativity
- Physical fitness and strength
Hobbies and Interests
- Travelling
- Music
- Reading
Languages
English
Full Professional
French
Professional Working
Turkish
Professional Working
Timeline
Computer Hardware Technician
Hong
03.2024 - 07.2024
Customer Service Representative
Lee Yen
01.2023 - 02.2024
IT Computer Hard & Soft and Electronic All Works
Ghana
Information Technology Specialist
University Of Cape Coast School
Electrical Engineering
Hotel Management and Maintainace
Heroled
Bachelor of Applied Science in Information Technology - ICT
Information, Communication And Technology
High School Diploma -
Complex Junior High School
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