Richard L. Heyman
Wesley Chapel,FL
Summary
Competent Engineering professional offering foundation in engineering project management and design. History of success in performing load and cost calculations and establishing clear parameters. Detail-oriented with strong knowledge of telecommunications.
Overview
26
26
years of professional experience
Work History
Sr Engr – Local engineer
Verizon
09.2024 - Current
- Responsible for the local engineering/design for 400 GigE, 100GigE, 10GigE, and 1GigE, WAVE, Ethernet circuits in TCOMS for ten states (CO, ID, KS, ND, NE, NV, OK, SD, UT, and WY) using Cisco, Flashwave, CISCO, Fujitsu, Tellabs, ROADM, WAVE, TDM, DWDM, and other network equipment to provide requested services.
- Collaborate with field technicians and other engineering teams to ensure network reliability and customer satisfaction.
Sr Engr – Access Unification
Verizon
05.2019 - 09.2024
- Responsibilities within the Access Unification team include the following:
- Design of circuit migrations from legacy networks to the Intelligent Edge Network (IEN)
- Design and provisioning of all levels of bandwidth (DS0/DS1/DS3/OCN)
- Utilize Verizon Business systems to track, coordinate, and complete all groom and any related disconnect efforts.
- Send, coordinate and complete appropriate ASR related activities to Local Exchange Carrier and Competitive Local Exchange Carrier (LEC/CLEC).
- Work with LECs to get these orders scheduled and providing escalations as needed to meet business needs.
- Selected to lead new Galaxy project in 2022/23 Canvas IEN project.
- Trained (5) new employees for Access Unification (AU), Access Unification for 1 Fiber (AUo1F), Access Unification - LIT in our processes and procedures, TCOMS and CCP.
Supervisor – Network Engineering
Frontier
04.2016 - 05.2019
- Manage (20) central office technicians (CZT1) and contractors for installation of capital work orders within the central office. Responsible for working with Engineering, Regulatory Compliance and Permit team, Real Estate, Operation Control Organization (OCO), Circuit design team, Optical Test & Turn-up (OTT), Outside Plant Construction, Operations Control Center (OPCEN), and Contractors for the installation of FiOS and Transport equipment (Nortel, Fujitsu, Cisco, Lucent, Tellabs, Scientific Atlanta, PON, OLT, EDFA) in order to better serve our customers. Project manage and ensure all install dates are met, inventory is properly barcoded, projects kept at or under budget, and inter department synergy.
- Project Manage $21 Million Connect America Fund (CAF) projects for Nebraska, Iowa, Alabama, Mississippi, Florida and Minnesota working with Engineering, Outside Plant construction, Operations, OPCEN to meet and exceed 2016/2017/2018 deadlines.
- Led these complex CAF projects and achieved 100% of targeted business goals and key objectives in 2016, 2017 and 2018.
Eng IV – Staff Support
Verizon
01.2014 - 03.2016
- Coordinate strategic planning, management of operational support functions for West Operations across Texas and Florida, with an employee base greater than 500 employees.
- Financial responsibility for the Director of West Operations (Texas, Florida, Georgia, South Carolina, & North Carolina), project management, performing financial oversight, budgetary planning, forecasting, and approvals, including cost cutting and cost avoidance measures for a CapEx budget greater than $140M.
- 2014 Budget 4.1% Favorable Florida, Georgia, South Carolina, and North Carolina
- 2015 Budget 4.8% Favorable Florida and Texas
- Assisted Network Operations on Outage restoration and investigated root cause once outage restored.
- Force Management: Manage Force Targets and Forecast / Report Monthly Force Results; Manage Force Gap Strategy planning and maintain best view projections; Manage HR Compliance Targets
- Initiate, Track, and Measure Business Plan Initiatives; SRM/SAP experience, analyze operations, service performance, and workflow processes; implement projects & initiatives that directly improve performance measurements and KPI’s (key performance indicators); directly enabling Automation, business convergence and transformation using both Lean Six Sigma and 4DX principles
- Serve as an advisor and sounding board for the Leadership team; Lead and coordinate team on cross-organizational initiatives; Facilitate staff meetings that require a drive to consensus and action item identification; coordinate operational actions in accordance with urgency and importance
- Led Verizon Network Operations (Project Management) team and was a direct Point of Contact for the Frontier conversion for both Texas and Florida
- This included both the local and long-haul migrations necessary for the 4/1/16 transition.
Supervisor – Network Engineering & Operations
Verizon
05.2007 - 12.2013
- Manage central office technicians (CZT1), PBX technicians, and Broadband technicians for daily operations, installation and maintenance of network facilities within the central office, field, and customer locations.
- Responsible for Transport, (Nortel, Fujitsu, Cisco, Lucent, Tellabs), switching (DMS100, 5ESS, GTD-5, DMS10, Soft Switch), Fios, private branch exchange (PBX), VoIP, Fiber jumper additions, power systems, inventory, budgets, preparing schedules, and sharing on-call responsibilities for the Florida Division.
- Led my group to 100% Sell One More participation 2007 (only team in Florida with 100%)
- Led my group to #1 results on the 2007, 2008, 2009, and 2010 Scorecard
- Led a team to establish the communication needs for the 2008 World Series
- Led a team to establish the communication needs for the 2009 Super Bowl
- Led a team to establish the communication needs for President Barack Obama’s visit to the University of Tampa 2010
- Increased the Performance Efficiency Gauge (PEG) score 30% 2008
- Single point of contact for Salem Communications (chronic trouble customer)
- Improved diversity for Harris/Federal Aviation Authority relating to their T1/T3 circuits
- Scheduled and monitored central office hotcuts/grooms
- Provided 1st, 2nd, and 3rd level support for the Inland Central office group
- Working knowledge of telephone based regulatory law, requirements, and tariffs
Supervisor – Network Engineering & Operations
Verizon
04.2004 - 04.2007
- Selected to assist the Employee Council-Career Development team 2008
- Completed Verizon Leadership University program 2006
- Managed (19) NPC technicians with responsibility for completing tasks in AAIS-DS, AWAS/Workbench and RC online. Mentored employees with NPC responsibilities which included: SONET mapping, DACCS mapping, building SS7 trunks in all switch technologies, turning up ISDN Pris, running recent change files, and scheduling hotcuts.
- Established an assignment schedule for the NPC Transport group outlining each technician’s responsibility.
- Selected to lead the following projects: Spectrum ACD, SONET transition from Texas NPC to Florida NPC, and Call through testing.
- Assisted the Network Dispatch Center (NDC) with the on-call responsibilities, including joining all conference bridges, making sure co techs were dispatched, and trouble was cleared.
Network Provisioning Center (NPC) Specialist
Verizon
09.2003 - 03.2004
- Designed flowcharts and notes for PRI and SS7 trunks; outlining switch commands that were used in all Verizon West Network Provisioning Centers (NPC). Worked with Engineering and trunk forecasting to design and implement trunk needs to both internal and external customers.
- Traveled to California and Texas NPC centers and led training sessions, including PRI, SS7 trunks, DCO trunks, and recent change files in all switch technologies.
- Selected to lead the following projects: Live Source, Bank of America and Verizon HR Link disconnect project.
- Implemented new NPC Trunking Hotcut process and procedure that increased employee productivity.
Customer Zone Tech 1 (CZT1/Co tech)
Verizon
09.2002 - 08.2003
- Built trunk members as requested per a CLR/MLR in the following Switches: GTD5, 5ESS, DMS200, DMS100, DMS10, and DCO. Worked with the customer to turn up an ISDN PRI. Verified traffic on existing trunk group to ensure traffic has been rerouted. Resolved any SS7 or T1 trouble that may hinder our Network Provisioning Center from turning up the trunks.
- Trained five new employees in the NPC center, which increased productivity.
- Selected to THC for the Florida NPC to handle any escalations and ensure all work is completed.
Specialist – Circuit tester
Verizon
01.2000 - 08.2002
- Analyzed network facilities and special service circuits utilizing a variety of menu and non-menu systems to isolate and restore repair problems. Trouble shoot, test, and correct special service circuits including the following: T1s, Fractional T1s, ADSL, POTS, 2/4 wire analog, and 2/4 wire DDS. Used specialized remote test systems and information systems such as TBS, SARTS, REACT 2001, AAIS, CAD, WFA, and TAS to provide technical assistance to customers and other Verizon employees.
- Selected to program special calling features in the GTD-5, 5-ESS, DMS100, and DMS10 switches.
- Selected to handle all escalated calls, which led to a decrease in executive complaints.
Education
MBA -
Saint Leo University
St. Leo, FL01.2009
Bachelor of Science - Telecommunications
University of Florida
Gainesville, FL01.1996
Skills
- Feasibility analysis
- Scale model design
- Technical reporting
- Proposal presentation
- Design optimization
- Project management
- Root-cause analysis
- Cost analysis
Timeline
Sr Engr – Local engineer
Verizon
09.2024 - Current
Sr Engr – Access Unification
Verizon
05.2019 - 09.2024
Supervisor – Network Engineering
Frontier
04.2016 - 05.2019
Eng IV – Staff Support
Verizon
01.2014 - 03.2016
Supervisor – Network Engineering & Operations
Verizon
05.2007 - 12.2013
Supervisor – Network Engineering & Operations
Verizon
04.2004 - 04.2007
Network Provisioning Center (NPC) Specialist
Verizon
09.2003 - 03.2004
Customer Zone Tech 1 (CZT1/Co tech)
Verizon
09.2002 - 08.2003
Specialist – Circuit tester
Verizon
01.2000 - 08.2002
Bachelor of Science - Telecommunications
University of Florida
MBA -
Saint Leo University