Richard (Larry) Harlan
Denver,CO
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeks to maintain position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
27
27
years of professional experience
Work History
Lead Provision Design Engineer
AT&T
12.1999 - Current
- Manage a voluminous number of orders from creation to confirmation, with emphasis on providing timely service to customers.
- Partner with dozens of LECs (local exchange companies) to provide continuity to our business customers ethernet needs.
- Troubleshoot clarifications received from LECs / battle system issues / identify process gaps to resolve current and future issues.
- Accept additional responsibilities including, but not limited to, special projects and processing expedited orders.
- Assist co-workers with any questions to the best of my knowledge/ability and cover their tasks when they are out of office.
Customer Service Representative
Nextel Communications
06.1997 - 12.1999
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Arts - Marketing
University of Northern Iowa
Cedar Falls, IASkills
- Continuous Improvement
- Quality Control
- Project Management
- Analytical Thinking
- Qualitative problem solving
- Problem Resolution
- Work Planning and Prioritization
- Critical Thinking
Hobbies
Golf, hiking, biking, skiing, trivia, sudoku, card/board games
Timeline
Lead Provision Design Engineer
AT&T
12.1999 - Current
Customer Service Representative
Nextel Communications
06.1997 - 12.1999
Bachelor of Arts - Marketing
University of Northern Iowa
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