Richard Luther Smith II

General Manager

Hacienda Mexican Restaurants

South Bend , Indiana

04.1995 - 02.2022

Conducted regular meetings with senior management team to review progress against established objectives.
Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Supervised employees through planning, assignments, and direction.
Established and maintained effective communication with staff members to ensure efficient operations.
Conducted market research to identify trends, opportunities, and threats in the industry.
Delegated work to staff, setting priorities and goals.
Recruited, trained and empowered employees to achieve key performance indicators.
Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Ensured compliance with local health department regulations regarding food safety standards.
Coordinated training activities for employees to ensure compliance with company policies and procedures.
Guided management and supervisory staff to promote smooth operations.
Created schedules and monitored payroll to remain within budget.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Recruited, interviewed and hired qualified staff for open positions.
Assisted in the recruitment process by interviewing potential candidates for open positions.