Richard Maxwell Jaranilla
Plainfield,IL
Summary
Results-driven strategic worker by utilizing critical thinking, excellent interpersonal skills, and keeping a positive attitude to create a highly productive, efficient and safe workplace. Motivated, dynamic cross-functional insights with the ability to focus on customer satisfaction while maintaining company needs.
Overview
7
7
years of professional experience
Work History
Stretch Therapist
Stretch Club
01.2023 - Current
- Documented patient information, treatment plans, and patient responses.
- Deliver brief interventions of therapy to help clients develop healthy coping skills alongside the Chiropractor Doctor.
- Tracked progress according to client goals for interventions.
- Assessed clients' mental health needs through professional and educated conversation based on client needs.
Aerospace Propulsion Specialist
Air National Guard
12.2021 - Current
- Inspected and repaired jet engines, small gas turbine engines and propellers to Air Force standards and procedures.
- Attend drill eight weekends and 15 work days throughout the year.
- Conducted all planning of aerospace propulsion maintenance functions and activities in accordance to technical orders.
- Prioritize a safe working environment alongside healthy work practice to ensure the upmost quality work.
Shift Lead
Smoothie King
02.2021 - 12.2022
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities to maximize the teams performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Maintained clean and well-organized production areas to avoid violations of customer dissatisfaction, especially allergens or expired goods.
Dental Technician & Customer Service
Ahoyt Family Dental
01.2020 - 09.2021
- Greet patients in a safe, clean and comfortable environment exceeding patient expectations
- Assist dentists in providing a safe and clean room to perform procedures with dental needs
- Take impressions and x-rays of patients
- Balance totals for the day to ensure daily amounts are effectively made
- Schedule and assist patients with whatever needs desired
- Partners with diversity groups that cater to people of all races, colors, religions, national origins, ethnicities, ages, genders, sexual orientations, gender identities, and gender expressions
- Building strong relationships with cross functional teams to ensure delivery of world-service to the patients
- Plan and execute a vision of strategies, across functional departments.
Customer Service Specialist (Merchandiser)
PepsiCo Beverage Company, North America
01.2019 - 01.2020
- Committed to understanding, executing, and exceeding customer/consumer expectations
- Execute a vision of strategies, across functional departments to share practices to successfully meet PepsiCo objectives, support the business, and achieve the company values
- Build a world-class business at the retail level
- Partners with diversity groups that cater to people of all races, colors, religions, national origins, ethnicities, ages, genders, sexual orientations, gender identities, and gender expressions
- Building strong relationships with every customer, big or small to help become the supplier of choice and ensure world-class execution of the business plans in the store
- Working on your own with minimal supervision
- Strong Communication, organizational skills and possess a high energy level
- A desire to be physically active and work in a fast-paced environment
- Merchandising of our entire line-up to various partners
- Direct communication with our partners (store managers/site owners)
- Providing a competitive mindset and the drive to be the best for exceptional customer service
- Writing orders for mainline, perimeter racks and rotating all PepsiCo products
- Maintaining planograms, pricing and POS
- Adhere to merchandising guidelines and generate daily store orders through HH4
- Complete and participate in one on one & District meetings.
Cashier Clark/Customer Service
Walmart, Co
01.2017 - 01.2019
- Establish and maintain clear and effective communication with key store individuals and fellow team members, while providing outstanding customer service
- Accountability for scanning coupons, applying discounts, processing payments, and ringing up sales on computerized cash registers
- Responsible for handling returns and answering questions about merchandise, store policies, and ongoing promotions
- Manage a set of matrix relationships within store departments to influence on alignment of strategies, annual objectives, and projects
- Ability to drive organizational alignment with an enterprise-wide mindset, and the adaptation of structure to achieve store objectives
- Fulfill the merchandising needs of the store-related customers through stocking the shelves and building and maintaining displays
- Perform physically moving products from the backrooms of our customer store and then stocking the product on the shelf
- Stocking products to ensure full-shelf conditions, neatly-merchandising displays and shelves, building display point-of-sale in all areas of the store, properly-rotating products on the shelf, and creating and hanging accurate price tags / point-of-sale in all departments
- Identifying and communicating individual store opportunities to the appropriate personnel
- Dedicated work habits, takes initiative, sets high standards
- Provide the opportunity for people development and continue growing to reach career aspirations, which include career advancement and opportunities to make a difference
- Interface with store personnel, supervisors, team leaders, and customers implement improvement.
Education
Bachelor of Science - Engineering (Pre-Engineering)
Northern Illinois University
Dekalb, IL05.2026
Joliet Junior Collage
Joliet, ILHigh School Diploma -
Plainfield North High School
Plainfield, ILSkills
- Issue Resolution
- Flexible and Adaptable
- Team Player
- Interdepartmental Communication
- Multitasking Abilities
- Bilingual (Spanish Speaking)
Languages
English
Spanish
Technical Professional Skills
- Customer Service Satisfaction
- Enhancement and Effective Communication Skills with key store individuals (Customers, sales service representative and Management Team)
- Deliver world-class execution of the business plans in the store
- Workplace Diversity and Inclusion
- Employee Accountability
References
Available upon request
Timeline
Stretch Therapist
Stretch Club
01.2023 - Current
Aerospace Propulsion Specialist
Air National Guard
12.2021 - Current
Shift Lead
Smoothie King
02.2021 - 12.2022
Dental Technician & Customer Service
Ahoyt Family Dental
01.2020 - 09.2021
Customer Service Specialist (Merchandiser)
PepsiCo Beverage Company, North America
01.2019 - 01.2020
Cashier Clark/Customer Service
Walmart, Co
01.2017 - 01.2019
Bachelor of Science - Engineering (Pre-Engineering)
Northern Illinois University
Joliet Junior Collage
High School Diploma -
Plainfield North High School
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