RICHARD N SCOTT

• Assisted customers with product-related questions, feedback, and complaints.
• Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.
• Followed up on customer issues, reaching out to verify satisfaction beyond initial communication.

LIDA low-income telephone discount administrator

Texas Lifeline is a low-income telephone discount program that helps determine the eligibility for the lifeline benefits and the final approval.
Low Income Discount Administrator - SOLIX SUPER GROUP

• (SG)
  coordinate with with Texas Health and Human Services Commission to verify customers as eligible
  
  
• customer service agent assist by reviewing the record system that creates eligible customers for texas lifeline discount program
  
• Agent helps point customer in the right direction, by providing discount information
• Agent helps activate user profiles by reviewing sensitive material sent from the Health and Human services
• Agent has to differentiate information given by customer before asking troubleshooting questions
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• Tracked trending issues and prepared reports for supervisory team to address repeated concerns.
• Stayed current on policies, procedures and standards to offer optimal support.

The Solix Super Group agent handles up 7 other campaigns simultaneously

• Austin energy customer assistance program (AE CAP)
• Assurance wireless tech support (AW TECH)
• Low income telephone discount program (LIDA)
• Affordable connectivity program (ACP),
• Direct connect innovation (DCI)
• Austin Energy Medically Vulnerable program (MVR) , among others.

• Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
• Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
• Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
• Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.

Healthcare customer representative for Healthy Benefits Support, Healthy Benefits would cater to mostly United Healthcare. as well as other major healthcare companies An agent would answer questions regarding the type of incentives or program benefits received by member's health care provider.

• Advised existing and prospective clients on different insurance policies.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
• Provided escalations to senior management and proactively created resolution plans to meet internal KPIs.
• Functioned as expert in client processing and operational business by gaining detailed understanding of client's business needs.
• Assisted in fulfillment of customer orders placed in person, via email, online and by telephone.
• Gave out information and advice about available Healthy Benefit incentives or rewards options.

• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Guided individuals through basic or advanced troubleshooting tasks.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Monitored systems in operation and quickly troubleshot errors.
• Analyzed issues to identify troubleshooting methods needed for quick remediation.
• Configured networks to meet performance requirements.
• Monitored computer system performance and intervened in identified problems.
• Performed recovery operations to restore systems following failures.

The representative would assist in training new employees for email and phone support. Representee would help clients in account recovery.

• Assistance in fraudulent claims for sustained loss.
• The representative would verify trustee death of account cases
• Utilized CRM software to track and monitor monthly customer touchpoints.
• Maintained productive relationships with existing customers through exceptional follow-up after sales.
• The agent would provide live navigation with extensive information on blockchain technology including
• NFTs -Verification of Pending Onchain sends -Verification of Internal/External sent and received transactions or processes
• Promotions of Coinbase and Partnership offers
• Agent would enforce kyc compliance for customer(s) domestic and abroad.
• Team member would professionally handle high net users with ease, by engaging with relevant Information every time

Fraud prevention

The agent would solve claims for suspicious activity in customers' accounts. Assist customers in updating general information. Team members would differentiate whether a dispute was valid or fraudulent. Team members would differentiate whether an account had a valid billing dispute or purchase was buyer/merchant based Prevention of suspicious entities posing as Bank of America To provide solutions for every customer's concern while giving the branded ''World-Class Customer Experience'', was at the top of our priorities

• Maximised customer engagement and satisfaction by delivering excellent customer service.
• Engaged with customers to better understand needs and deliver excellent service.
• Updated databases while complying with GDPR regulations.
• Explained bank services, financial products and applicable fees to customers.
• Listened to customer feedback and followed-up on complaints to help improve satisfaction levels.
• Researched and resolved customer issues on personal savings, chequing and lines of credit accounts.

• Ensure the flow of traffic to protect Brownsville's community.
• Install barricades for flooded or blocked roads. First responder for heavy weather conditions.
• Assist Police Dept with installing barricades for road incidents. Maintain city's traffic lights and signs

Maintain tools, keep parts and supplies in order. Perform semi-skilled and unskilled laboring duties related to the installation, maintenance and repair of a wide variety of electrical systems and equipment.

Night shift Door manager. Roles include ensuring a fast-paced environment. Assigning roles to team members, checking inventory for upcoming shifts. Deescalate any work-floor or customer related issue. Set up cash register for upcoming shift