Richard Orion Blucher
San Antonio
Summary
Shuttle driver with expertise in guest relations and safety compliance. Proven ability to enhance guest experiences through exceptional customer service and effective schedule management.
Overview
5
5
years of professional experience
Work History
Shuttle Driver
La Quinta Inn & Suites Airport
San Antonio
02.2024 - 05.2025
- Transported guests safely to and from the airport using hotel shuttle van.
- Assisted guests with luggage during pick-up and drop-off services.
- Maintained cleanliness and organization of shuttle vehicle interior and exterior.
- Provided excellent customer service by addressing guest inquiries and concerns.
- Coordinated schedules with hotel staff to optimize shuttle availability for guests.
- Developed rapport with frequent guests to enhance their travel experience.
- Cleaned, refueled and maintained vehicles to prevent delays and breakdowns.
- Answered questions and provided insight into local attractions and facility amenities.
Front Desk Agent/Night Auditor
Inn at Market Square
San Antonio
01.2020 - 04.2024
- Managed check-in and check-out processes efficiently for all guests.
- Handled guest inquiries and resolved issues promptly and professionally.
- Coordinated room assignments to align with guest preferences and optimize occupancy.
- Greeted guests warmly, fostering a welcoming atmosphere to enhance overall guest satisfaction.
- Maintained cleanliness and organization of the front desk area at all times.
- Processed payments accurately using hotel management software daily.
- Collaborated with housekeeping to ensure timely room readiness for guests.
- Provided local information and recommendations to enhance guest experiences.
- Inputted guest information into computer system accurately and securely.
- Verified accuracy of room rates and other charges during check-in process.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Computed bills, collected payments and made change for guests.
- Assisted guests with inquiries, providing exceptional customer service overnight.
- Coordinated with housekeeping to ensure room readiness for incoming guests.
- Resolved customer issues quickly while maintaining a high level of professionalism.
- Conducted nightly audits of cashiering staff, ensuring accuracy of shift paperwork and account balances.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Arranged tours, taxis or restaurant reservations for customers.
Education
Some College (No Degree) -
San Antonio College
San Antonio, TXSkills
- Vehicle operation and maintenance
- Route navigation
- Safety compliance
- Vehicle inspection
- Ride scheduling
- Transportation logistics
- Customer assistance and support
- Passenger assistance
- Payment processing
- Customer relationship management
- Team collaboration
- Clean driving record
Timeline
Shuttle Driver
La Quinta Inn & Suites Airport
02.2024 - 05.2025
Front Desk Agent/Night Auditor
Inn at Market Square
01.2020 - 04.2024
Some College (No Degree) -
San Antonio College