Richard "Rick" Villejoin
New Orleans,LA
Summary
Results-driven Hotel Sales Manager known for productivity and efficient completion of tasks. Specialize in strategic planning, client relationship management, and event coordination. Excel at communication, teamwork, and adaptability, ensuring smooth operations and outstanding client satisfaction. Committed to leveraging these skills to achieve sales targets and deliver exceptional service.
Overview
3
3
years of professional experience
Work History
Catering Sales Manager
Holiday Inn Downtown Superdome
New Orleans, Louisiana
05.2024 - Current
- Developed and implemented strategic sales plans to increase profits and maximize customer satisfaction.
- Established relationships with clients by providing superior customer service.
- Coordinated logistics for all catered events including staffing, transportation of equipment, set up and breakdown of event space.
- Developed innovative marketing strategies to promote catering services in the local community.
- Prepared detailed proposals outlining menu options, costs, delivery times, payment terms.
- Identified new sources of revenue through cross-selling other hotel amenities such as audio and visual equipment rentals or meeting room reservations.
- Inspected banquet room and checked with catering team before functions to verify correct room set-up, schedule of events, staffing and audio-visual configuration.
- Established details of sold catering events with clients and followed up personally, resulting in satisfied clients.
Catering Sales Manager
Creole Cuisine Restaurant
New Orleans, Louisiana
11.2023 - 05.2024
- Conducted market research, analyzed trends, monitored competitors' activities, and identified potential target markets.
- Established relationships with clients by providing superior customer service.
- Negotiated contracts with vendors to ensure competitive pricing on food and beverages for catered events.
- Monitored budgets closely to ensure profitability on each event.
- Prepared detailed proposals outlining menu options, costs, delivery times, payment terms.
- Analyzed customer feedback data to identify opportunities for improvement within the catering department.
- Resolved any customer complaints quickly and professionally in order to maintain positive relationships with clients.
- Secured unprecedented levels of new business and maintained repeat customers for catering service provider via sales calls, networking, advertising and social media.
Restaurant General Manager
Creole Cuisine Restaurant
New Orleans, Louisiana
01.2023 - 11.2023
- Ensured compliance with health, safety and sanitation standards.
- Maintained accurate inventories of food, supplies and equipment.
- Scheduled staff shifts and monitored labor costs.
- Recruited, trained and supervised staff members.
- Resolved customer complaints in a professional manner.
- Analyzed financial statements and prepared budgets for the restaurant.
- Coordinated catering services for special events such as weddings or banquets.
- Implemented cost-saving measures while maintaining high quality service levels.
- Kept up-to-date records of employee performance reviews.
- Provided direction, guidance and motivation to team members.
- Analyzed sales figures and trends to develop sales strategies that maximize profits.
- Performed administrative tasks such as payroll processing and accounts receivable management.
- Managed busy and highly popular restaurant with professional, well-trained staff.
- Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
Restaurant General Manager
Oceana Grill
New Orleans, Louisiana
10.2021 - 12.2022
- Monitored daily operations to ensure adherence to established policies and procedures.
- Developed marketing strategies to promote restaurant services.
- Managed relationships with suppliers to ensure timely delivery of products.
- Provided direction, guidance and motivation to team members.
- Created weekly work schedules according to staffing needs.
- Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
- Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management staff.
- Emphasized customer-focused approach, delivering local neighborhood restaurant environment centered on building customer loyalty.
- Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
Education
Associate of Arts - Business Management
University of Phoenix
Tempe, AZ05-2018
Skills
- Sales initiatives
- Staff Training and Development
- Corporate event knowledge
- Proposal Development
- Sales Team Development
- New Client Acquisition
- Sales Strategy Implementation
- Marketing knowledge
- Event planning proficiency
- Catering Oversight
- Contract Development
- Revenue Generation
- Inventory Control
Timeline
Catering Sales Manager
Holiday Inn Downtown Superdome
05.2024 - Current
Catering Sales Manager
Creole Cuisine Restaurant
11.2023 - 05.2024
Restaurant General Manager
Creole Cuisine Restaurant
01.2023 - 11.2023
Restaurant General Manager
Oceana Grill
10.2021 - 12.2022
Associate of Arts - Business Management
University of Phoenix
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