Richard S. Caraballo
North Lauderdale,Florida
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving, as well as a track record of inspiring great customer service and customer satisfaction. Regularly exceeds sales goals.
Overview
14
14
years of professional experience
Work History
FOH MANAGER
SHOOTERS WATERFRONT
09.2022 - Current
- Coordinated staff running restaurant averaging 800 guests a day and over $100k a day
- Lead by example by following Shooter’s standards of service, policies, and practices; inspires and motivate the team to do their best
- Assists in coach, teaching, training, recognizing and managing all aspects of performance and development for the assigned work group departments
- Directly responsible for cash accountability and controls
- Coordinate communication between front of the house and back of the house staff
- Prepare shift schedules
- Help gather data for payroll processing of staff
- Assist with recruiting, interviews, and selecting candidates with requisite skills to fulfill responsibilities and achieve company metrics
- Arrange for new employees’ proper onboarding (scheduling training and ordering uniforms)
- Monitor compliance with safety and hygiene regulations
- Assist with floor coverage to support the team in providing an excellent guest experience and act as a role model for the company’s “floor-ready” expectations in terms of dress code, and behaviors
- Maintain a thorough understanding of all policies, procedures, and processes
- Ensure team adherence to company standard operating procedures.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
OPERATIONS MANAGER
HARDROCK CAFÉ
01.2022 - 08.2022
- Recruit, select, train, assign, schedule, coach, counsel, and discipline employees
- Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions
- Create weekly EON budget reports
- Manage relationships with key operations vendors
- Meet and exceed budget expectations weekly by assisting and coordinating private events
- Improved customer satisfaction from a 68% to 96% by creating new steps of service and ensuring manager table touches.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
BEVERAGE ASSISTANT MANAGER
SEMINOLE HARD ROCK CASINO
12.2018 - 01.2022
- Ensured proper scheduling of two separate bars
- Reported earnings of Food and Beverage Department daily
- Analyzed and created P&L reports for each bar monthly
- Ensured bars were up to date with the newest and most popular liquors available
- Coached staff on new craft cocktails
- Ensured bartenders and servers followed proper policy in accordance with safe serving standards
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program
- Managed bar and wait staff and directed hiring program
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost effective, safe operations
- Managed all day-to-day operations within budgeted guidelines
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements
- Maintained highest standards of beverage quality and service
- Resolved customer complaints involving food or beverage quality and service
- Improved and increased average wine and alcohol spend per guest through curation, service training and hands-on hospitality
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Enacted progressive disciplinary measures for staff, managed work zones and oversaw
- Opening and closing duties
- Implemented new drink policies, reducing over-pouring by 20
COURSE INSTRUCTOR
CORPORALS, U.S. MARINE CORPS
- Instructed, trained, and supervised 720 Marines resulting in over 8,500 hours of combat conditioning, basic drill, operational and irregular warfare, and public speaking
- Provided exceptional customer service during deployment resulting in Navy Accommodation Medal
- Improved operations through consistent hard work and dedication.
POLICE | U.S
- MARINE CORPS
- Provided leadership for 20 Marines patrolling the Camp Pendleton area
- Conducted multiple traffic stops and traffic control
- Conducted multiple arrests of suspects ranging in severity
- Resolved civil matters between neighbors, traffic accidents, and marital issues
- Aided fellow officers with traffic stops, domestic disturbance calls, and warrant execution activities.
SERGEANT | U.S. MARINE CORPS
01.2009 - 01.2018
Education
Military Police Interview/Interrogation U.S. Marine Corps Basic Instructors Course Licenses Business Management Accounting Technology Specialist Business Operations Navy Achievement Medal -
Associate of Science - Science Business Administration Accounting
Broward College
12.2020
Skills
- Critical Thinking
- Time Management
- Cost Control
- Documentation and Reporting
- Recruitment and Hiring
- Team Leadership
- Accounting & Budgeting
- Excellent interpersonal and communication skills
- Employee Development
- Managing Operations and Efficiency
- Performance Evaluations
- Problem Resolution
- Team Building
- Poised under pressure
- Attention to Detail
- Course Development
Timeline
FOH MANAGER
SHOOTERS WATERFRONT
09.2022 - Current
OPERATIONS MANAGER
HARDROCK CAFÉ
01.2022 - 08.2022
BEVERAGE ASSISTANT MANAGER
SEMINOLE HARD ROCK CASINO
12.2018 - 01.2022
SERGEANT | U.S. MARINE CORPS
01.2009 - 01.2018
COURSE INSTRUCTOR
CORPORALS, U.S. MARINE CORPS
POLICE | U.S
Military Police Interview/Interrogation U.S. Marine Corps Basic Instructors Course Licenses Business Management Accounting Technology Specialist Business Operations Navy Achievement Medal -
Associate of Science - Science Business Administration Accounting
Broward College
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