Summary
Overview
Work History
Education
Skills
Timeline
Generic

Richardson Agyemang

Housekeper
3347 Mickle Av Bronx,NY

Summary

A versatile professional with a proven track record at Chestnut Market, adept in customer relations and proficient in software, enhancing operational efficiency and customer satisfaction. Demonstrated ability to manage cash drawers and foster positive guest experiences, contributing to a significant increase in repeat business. Skilled in both team collaboration and independent problem-solving, ensuring high standards of cleanliness and security.

Overview

11
11
years of professional experience

Work History

Cashier / House Keeping

Chestnut Market
02.2019 - Current
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Answered questions about store policies and addressed customer concerns.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Restocked and organized merchandise in front lanes.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Stocked, tagged and displayed merchandise as required.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Reduced processing errors by meticulously following transaction procedures.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Housekeeper

Royal Regency Hotel
11.2016 - 12.2018
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Adhered to professional house cleaning checklist.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Verified cleanliness and organization of storage areas and carts.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Dusted picture frames and wall hangings with cloth.
  • Operated electronic backpack vacuums and floor sweepers.
  • Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.

Security Officer

Command Security Corporation
10.2013 - 09.2017

Secure patients and properties

Directing patients to various departments

Patrols both inside and outside and perimeter of facility

Descalate. Situation for tension comes down

Checking identification for staff, patients and visitors

Opening and closing of facilities.

Education

Associate Degree In Earlychildhood Education - Education

University College of Education
Winneba Ghana
12.2010

Graduate Certificate For Teaching - Junior High Education

SDA TEACHER TRAINING COLLEGE
Koforidua Ghana
06.1995

G E D - Accounting

W B M. Zion Secondary
Tafo Akim
06.1994

Skills

Drawer management

Timeline

Cashier / House Keeping

Chestnut Market
02.2019 - Current

Housekeeper

Royal Regency Hotel
11.2016 - 12.2018

Security Officer

Command Security Corporation
10.2013 - 09.2017

Associate Degree In Earlychildhood Education - Education

University College of Education

Graduate Certificate For Teaching - Junior High Education

SDA TEACHER TRAINING COLLEGE

G E D - Accounting

W B M. Zion Secondary
Richardson AgyemangHousekeper