RICHARSON FREMOND
Homestead,FL
Summary
Professional in hospitality industry with strong background in guest services, adept at enhancing customer satisfaction and operational efficiency. Skilled in managing guest inquiries, resolving issues, and ensuring positive experience. Known for fostering team collaboration and flexibility to meet changing needs. Possesses excellent communication skills, problem-solving abilities, and focus on achieving results.
Highly communicative professional with more than [Number] years of expertise as Concierge for high-end hotel chains. Team player provides exceptional guest service. Background in industry positions at luxury resorts where client satisfaction is of utmost importance.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Line Cook/Prep Cook
Cheeca Lodge & Spa
09.2016 - 01.2019
- Supervised kitchen team to ensure high-quality meal preparation and presentation.
- Developed and refined menu items based on seasonal ingredients and guest feedback.
- Trained junior cooks on food safety standards and proper cooking techniques.
- Maintained cleanliness and organization of kitchen stations to comply with health regulations.
- Streamlined food preparation processes, increasing efficiency during peak service times.
- Collaborated with front-of-house staff to enhance overall dining experience for guests.
- Implemented inventory management practices to minimize waste and optimize resources.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Resolved kitchen challenges promptly to maintain smooth operations and meet service standards.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Plated and presented all dishes to match established restaurant standards.
Porter
Spitzer Autoworld
03.2022 - 08.2024
- Coordinated vehicle movement to optimize space and enhance operational efficiency.
- Maintained cleanliness of showroom and service areas, ensuring a welcoming environment for customers.
- Assisted in inventory management by organizing vehicles and maintaining accurate records of arrivals and departures.
- Supported service team by transporting vehicles to designated areas promptly, facilitating workflow efficiency.
- Mentored new porters on best practices for vehicle handling and facility maintenance procedures.
- Communicated with coworkers and managers about completed duties.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
Stocker
Publix
07.2022 - 09.2023
- Stocked shelves efficiently, ensuring optimal product placement and accessibility for customers.
- Maintained inventory levels through regular stock checks and timely replenishment of products.
- Organized backroom storage areas to streamline retrieval processes and enhance workflow efficiency.
- Collaborated with team members to execute store layout changes based on promotional needs.
- Trained new employees on stocking procedures, safety protocols, and customer service standards.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Improved customer satisfaction by promptly locating items and providing product information.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Assisted customers with special requests, enhancing their shopping experience at the store.
Security
HardRock Stadium
03.2018 - 07.2021
- Enhanced overall security by conducting thorough vehicle inspections at checkpoints.
- Enhanced facility security by implementing strict protocols and thorough inspections.
- Troubleshot systems comprised of security alarms and Internet connectivity.
- Improved efficiency in security reporting by introducing standardized reporting system for all security incidents.
- Improved team coordination by leading pre-event security briefings.
- Loaded baseline security data to client databases.
- Developed reasonable and cost effective recommendations for security improvement.
Call Center Representative
State Farm
02.2015 - 01.2019
- Managed high call volumes while maintaining customer satisfaction and adherence to company policies.
- Resolved customer inquiries efficiently, leveraging CRM software to track interactions and outcomes.
- Trained new team members on protocols, enhancing overall team performance and service quality.
- Implemented process improvements that streamlined call handling procedures and reduced wait times.
Sale Support
Alorica
06.2010 - 02.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
Education
College degree - Culinary Arts
Florida Technical College
10.2022
High School Diploma - undefined
Chambers High School
07.2020
Skills
- Communication skills
- Time Management
- Leadership
- Problem solving skills
- Adaptability
- Teamwork
- Attention to detail
- Conflict resolution
- Multi-tasking
- Decision making
- Patience and composure
- Complaint handling
- Check-in and Check-out procedures
- Security awareness
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
- D class security licensed
Timeline
Stocker
Publix
07.2022 - 09.2023
Porter
Spitzer Autoworld
03.2022 - 08.2024
Security
HardRock Stadium
03.2018 - 07.2021
Line Cook/Prep Cook
Cheeca Lodge & Spa
09.2016 - 01.2019
Call Center Representative
State Farm
02.2015 - 01.2019
Sale Support
Alorica
06.2010 - 02.2018
High School Diploma - undefined
Chambers High School
College degree - Culinary Arts
Florida Technical College