Richardson Joseph
Pensacola,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Audio Visual Technician III
Navy Federal Credit Union
Pensacola, FL
02.2023 - Current
- Enhanced event experiences by setting up and operating audiovisual equipment for various venues.
- Ensured safety compliance during installation and operation of audiovisual equipment, minimizing risk to staff and attendees.
- Participated in pre-event walk-throughs with clients to discuss their specific needs and expectations from AV setup.
- Supported live events with well-controlled lights, sound and video streaming.
- Oversaw reservation and distribution of AV equipment and facilities for on-site presentations.
Endpoint Technician
Ross University School Of Medicine
Bridgetown, Barbados
05.2011 - 08.2021
- Maintained quality assurance and customer satisfaction objectives.
- Organized work to meet demanding production goals..
- Completed job reports and logs immediately following service calls.
- Set up projectors, laptops and microphones for live presentations.
- Programmed and operated audio-visual equipment to support seamless live events.
- Provided technical support to event staff and presenters, reducing technical issues and delays.
- Performed service and system maintenance as directed.
- Managed cables and power distribution systems effectively to maintain neat appearance while ensuring safety.
- Provided exceptional customer service by responding quickly to client requests and concerns regarding audiovisual needs.
- Completed and oversaw rack fabrication.
- Tested and calibrated audio and visual equipment to verify proper operation.
- Pulled and terminated variety of cables.
- Controlled video input for live conferences or performances and pre-recorded productions.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured hardware, devices, and software to set up work stations for employees.
- Reduced downtime by troubleshooting and repairing hardware, software, and network issues.
- Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.
- Monitored systems in operation and quickly troubleshot errors.
- Provided basic end-user troubleshooting and desktop support.
- Served as a knowledgeable resource for colleagues seeking advice on complex technical problems or projects.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Education
Bachelor of Science - Computer Engineering Technology
DeVry University
Chicago, IL04.2024
Skills
- Programming
- Linux and UNIX
- System Analysis
- Problem Solving
- Software Development
- Virtual and Cloud Technologies
- C
- Python
Languages
French
Limited Working
Timeline
Audio Visual Technician III
Navy Federal Credit Union
02.2023 - Current
Endpoint Technician
Ross University School Of Medicine
05.2011 - 08.2021
Bachelor of Science - Computer Engineering Technology
DeVry University