Richardson Joseph

Endpoint Technician

Ross University School Of Medicine

05.2011 - 08.2021

Maintained quality assurance and customer satisfaction objectives.
Organized work to meet demanding production goals..
Completed job reports and logs immediately following service calls.
Set up projectors, laptops and microphones for live presentations.
Programmed and operated audio-visual equipment to support seamless live events.
Provided technical support to event staff and presenters, reducing technical issues and delays.
Performed service and system maintenance as directed.
Managed cables and power distribution systems effectively to maintain neat appearance while ensuring safety.
Provided exceptional customer service by responding quickly to client requests and concerns regarding audiovisual needs.
Completed and oversaw rack fabrication.
Tested and calibrated audio and visual equipment to verify proper operation.
Pulled and terminated variety of cables.
Controlled video input for live conferences or performances and pre-recorded productions.
Provided Tier 1 IT support to non-technical internal users through desk side support services.
Installed, modified, and repaired software and hardware to resolve technical issues.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Configured hardware, devices, and software to set up work stations for employees.
Reduced downtime by troubleshooting and repairing hardware, software, and network issues.
Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.
Monitored systems in operation and quickly troubleshot errors.
Provided basic end-user troubleshooting and desktop support.
Served as a knowledgeable resource for colleagues seeking advice on complex technical problems or projects.
Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.