Richard Dodds
Boothwyn,PA
Summary
Focused Project Manager looking to bringing 6 years of developing continuous improvements throughout planning and implementation phases of projects. Demonstrated history of establishing and enforcing adherence to standards of excellence. Well-versed in mentoring and guiding associates to exceed client and company expectations. Accustomed to cultivating innovative ideas and encouraging new ideas that drive company growth. Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Expert in water restoration issues with dedication to increasing productivity through close analysis of necessary tasks. Proven history of increasing customer satisfaction. Versatile in possessing dynamic client oversight, issue resolution and cost analysis skills. Offering 6 years of demonstrated history successfully juggling multiple projects simultaneously. Strong knowledge of Xactimate MS Office and various project management software.
Overview
6
6
years of professional experience
Work History
Project Manager
Michael Anthony Restoration
Aston Mills, PA
08.2021 - Current
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Drove continuous improvement of project delivery process by providing strong leadership.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Identified risks associated with each project and developed strategies for mitigating those risks.
- Provided guidance to team members regarding tasks assigned to them.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Created and implemented processes to ensure successful completion of projects.
- Modified project plans when needed to better align with organizational objectives.
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Project Manager
Paul Davis Restoration & Remodeling
West Chester, PA
02.2018 - 08.2021
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
- Drove continuous improvement of project delivery process by providing strong leadership.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Built and established strong partnerships with teams, vendors and contractors.
- Identified risks associated with each project and developed strategies for mitigating those risks.
- Provided guidance to team members regarding tasks assigned to them.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Created and implemented processes to ensure successful completion of projects.
- Modified project plans when needed to better align with organizational objectives.
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
- Led meetings with internal team members, consultants and contractors.
- Created project status presentations for delivery to customers or project personnel.
- Prepared cost estimates for projects of varying sizes.
- Submitted budget estimates, progress reports and cost tracking reports.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Managed multiple projects with competing deadlines simultaneously.
- Identified project needs by reviewing project objectives and schedules.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
- Conducted periodic inspections of job sites for quality and progress.
- Developed and maintained project plans, timelines, and budgets.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Produced thorough, accurate and timely reports of project activities.
- Created team objectives and roles with specific goals outlined for each individual.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
- Understood and followed oral and written directions.
- Maintained schedule of class assignments to meet deadlines.
Education
IICRC Certified WRT And ASD - Water Restoration And Remediation
Berks Fire And Water
Berks County PA02-2021
Diploma
Chichester Senior High School
Boothwyn, PA06-2004
Some College (No Degree) - Business Administration And Management
Tidewater Community College
Norfolk, VASome College (No Degree) - Residential Carpentry
Delaware County Community College
Media, PASkills
- Compliance Monitoring
- Schedule Management
- Project Planning
- Root Cause Analysis
- Data Analysis
- Systems Implementation
- Strategic Planning
- Project Management
- Client Relations
- Client Rapport
- Project Scope
- Safety Protocol
- Processes and Procedures
Languages
Spanish
Limited
Personal note
- Safety and fun while staying grounded, while providing the best customer experience is a great model to strive for and maintain. I always try to convey the message to look at the project like its your own home. if team members enter with that mindset then the ultimate goal of customer satisfaction should be not only achieved but surpassed with precision, care and integrity. Great teams are not built by numbers, but people. The people drive the machine. With the right people, and guidance to the overall initiative or goal, the numbers come.
Timeline
Project Manager
Michael Anthony Restoration
08.2021 - Current
Project Manager
Paul Davis Restoration & Remodeling
02.2018 - 08.2021
IICRC Certified WRT And ASD - Water Restoration And Remediation
Berks Fire And Water
Diploma
Chichester Senior High School
Some College (No Degree) - Business Administration And Management
Tidewater Community College
Some College (No Degree) - Residential Carpentry
Delaware County Community College
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