RICHARD W NGALU
ICT And Data Manager
Lilongwe,LL
Summary
A seasoned IT specialist with over 10 years’ in depth knowledge of Data Management and Analysis, supporting over 300 android users, ICT Strategy formulation, LAN/WLAN Network Management, Data integration, Active Directory, hardware support, server Configurations, software maintenance and installation, troubleshooting, installing systems and components. Self-motivated [Job Title] with [Number] years of experience in warehouse data management. Collaborates effectively with multi-functional roles to identify and leverage areas for improvement in data systems. Bringing comprehensive understanding of warehouse operations and documentation needs.
Overview
21
21
years of professional experience
Work History
Data management
ICAP at Columbia University
10.2019 - 06.2021
- Centers for International Programs, Malawi Department - ICT Designation – ICT and Data Manager - reporting to the Technical Director Duties and responsibilities:.
- Providing Security advice on data management (secure transmission and use).
- Data Analysis and providing reports to Management and donors on Key performance indicators.
- Developing SoPs and Policies to support secure and quality Data collection and analysis.
- Attending in-country meetings on data management and security to facilitate consensus on data architecture plan with Malawi Ministry of Health.
- Collaborating with NY-based Lead SI Advisor and regional ICT Specialist to conduct testing of data collection tools using ODK, SurveyCTO, DHIS and CSENTRY.
- Troubleshooting platform-level technology issues that may arise with ICT equipment, android tablets and Help identify and resolve potential connection issues with mobile operators.
- Helping in identify and resolving potential group router connection issues within the survey team from tablets to a group router and from lab equipment to tablets.
- Help troubleshoot updates to the PHIA cloud-based, data collection database.
- Conduct daily data quality control checks.
- Providing remote technical assistance by phone or through remote access of tablets used during survey.
- Providing in-person technical support on ad-hoc basis for field teams.
- Providing technical assistance to MOH ICT team to obtain and maintain local copy of survey data.
- Controlling and maintaining an active inventory of tablets and other ICT equipment.
- Troubleshooting network configuration issues on IP-enabled lab equipment.
- Troubleshooting software issues for the satellite and lab databases.
- Helping in troubleshooting any software and connectivity issues with PIMA machines and Alere server.
- Assisting in local training and knowledge-transfer activities.
JHPIEGO Malawi
Department
10.2017 - 09.2019
- Designation – National ICT Officer reporting to the Director of Finance and Administration Duties and responsibilities:.
- Analysing and designing new data collection tools and.
- Working with M&E Teams to create innovative tools for data collection and management that promote data security and proper utilization of data collection equipment and tools using Tablets(ODK and tailor made collection tools).
- Making sure DHIS server and databases are always up to date and accessible.
- Perform diagnostics and management and support of the Active Directory and Server infrastructure, Intranet.
- Custodian of SLAs (help in analyzing,drafting and monitoring all IT Service Level agreements with service providers to ensure the organization is safeguarded).
- Set up and management of Tablets,desktops, laptops, printers and phone handsets, Installation and maintenance of software on client systems.
- Help in creating SoPs for all IT assets and Systems.
- Provide support on LAN / WAN / VPN telephone or VoIP and Office 365.
- Escalation of service requests to USA HQ IT team and follow up as necessary.
- User training and Maintenance of IT User Guide, Tablets in the field offices and monitoring their usage and ODK connectivity.
- Ensuring user compliance to set guidelines and IT policies as well as IT Security awareness and trainings for all users.
- Providing guidelines to usage of cloud backup systems like OneDrive and Druva Insync cloud solutions.
- Performing diagnostic and recovery routines on network equipment.
- Managing Asset Register and Asset procurement.
- Custodian and Enforcer of IS strategies for the Malawi office.
IT Infrastructure Supervisor
AHL Group
04.2013 - 10.2017
- Infrastructure reporting to the IT Manager Duties:.
- Enforcing and Updating IT Strategies, through ICT policies (password policy Use Policy, Backup Policy, DR Policy).
- Preparing IS/IT Audit schedules By adhering to set ISO standards.
- Active directory support and maintenance VPN and Wireless LAN support.
- Networking Support (LAN, WLAN).
- Managing IT Asset Register.
- Coordinating with Procurement for IT Purchases.
- Configuring and Troubleshooting, network problems, Setting up connectivity.
- For traders, supporting remote warehouses,.
- Ensuring connectivity between head office and warehouses.
- Configuring Routers and network devices.
- Repairing printers, Scanners.
- Daily routine maintenance and support.
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Demonstrated familiarity with latest hardware, software and networking technology, as well as industry trends.
- Conducted company-wide technology instruction, onboarding and education.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Led technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Wrote policy, procedure and manuals governing internal IT use.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Implemented and managed wireless devices, multi-site network infrastructure, business intelligence development and implementation.
IT Officer
Mzuzu University
03.2005 - 04.2013
- Senior Assistant registrar Duties:.
- Hardware and software support.
- Networking Configuring and Troubleshooting network problems.
- Configuring Routers and firewalls.
- Supervision of the Computer lab and Computer room and Data Clerks.
- Repairing printers, Fax Machine,Scanners, Overhead projectors.
Designation – IT Workshop Supervisor
Computer Connections Limited
Department - Technical Department
03.2003 - 03.2005
- Technical Manager, Installing software and hardware.
- Software support.
- Networking support and installation.
- Configuring and Troubleshooting network problems.
- ICT Workshop supervisor.
- Repairing printers, Fax Machine Scanners, Overhead projectors.
- Doing monthly reports for all work done.
Support Officer
Computer Services Corporation
07.2001 - 03.2003
- Designation - I.T, IT support manager Duties:.
- Installing software.
- Computer hardware maintenance.
- Computer software maintenance.
- Configuring and Troubleshooting network problems.
- Supervision of Internet Café.
- Repairing printers, Fax Machines.
Designation –Trainee Computer Technician
Xerographics Limited
07.2000 - 07.2001
- Installing software.
- Computer hardware maintenance.
- Computer software maintenance.
- Repairing fax machines.
- Repairing printers.
Education
MBA - IT
Amity University
Bachelor Of Science degree - Business Information Technology
Greenwich University
UK 07.2011 - 07.2011
International Advanced Diploma - Computer Studies
NCC Education
International Diploma - Computer studies
NCC Education
A - undefined
New horizons
Diploma - Computer Systems Analysis
Association of Computer Professionals
a Certificate in Computer Programming - undefined
Association of Computer Professionals
studying for a certification in IT Service Management - undefined
Customer Care Course Conducted by Business Consult Afrtica - undefined
Effective Supervisory Skills Conducted - undefined
Malawi Institute of Management
Bandwidth Monitoring and Shaping conducted - undefined
MAREN - undefined
Linux and Unix Essentials by Mzuni - undefined
Cyberoam Network Security Threat management - undefined
September 2019: Open Data Kit and Monitoring and Evaluation Tools Training conducted by Centre - undefined
for Researh and Development
Junior Certificate of Education - undefined
Domasi Mission Secondary School
Certificate of Education - undefined
Domasi Mission Secondary School:Malawi School
LANGUAGES - English and Chichewa
Skills
Multitasking abilities
Adaptability
Project Management
Requirements analysis
Security planning
Infrastructure development
Budget administration
Timeline
Data management
ICAP at Columbia University
10.2019 - 06.2021
JHPIEGO Malawi
Department
10.2017 - 09.2019
IT Infrastructure Supervisor
AHL Group
04.2013 - 10.2017
Bachelor Of Science degree - Business Information Technology
Greenwich University
07.2011 - 07.2011
IT Officer
Mzuzu University
03.2005 - 04.2013
Designation – IT Workshop Supervisor
Computer Connections Limited
Department - Technical Department
03.2003 - 03.2005
Support Officer
Computer Services Corporation
07.2001 - 03.2003
Designation –Trainee Computer Technician
Xerographics Limited
07.2000 - 07.2001
LANGUAGES - English and Chichewa
Certificate of Education - undefined
Domasi Mission Secondary School:Malawi School
Junior Certificate of Education - undefined
Domasi Mission Secondary School
September 2019: Open Data Kit and Monitoring and Evaluation Tools Training conducted by Centre - undefined
for Researh and Development
Cyberoam Network Security Threat management - undefined
Linux and Unix Essentials by Mzuni - undefined
MAREN - undefined
Bandwidth Monitoring and Shaping conducted - undefined
Effective Supervisory Skills Conducted - undefined
Malawi Institute of Management
Customer Care Course Conducted by Business Consult Afrtica - undefined
studying for a certification in IT Service Management - undefined
a Certificate in Computer Programming - undefined
Association of Computer Professionals
Diploma - Computer Systems Analysis
Association of Computer Professionals
A - undefined
New horizons
International Diploma - Computer studies
NCC Education
International Advanced Diploma - Computer Studies
NCC Education
MBA - IT
Amity University