Summary
Overview
Work History
Education
Skills
Timeline
Bartender

Richard Wing

Management
Peoria,AZ

Summary

  • Dedicated, hardworking and results-oriented restaurant management professional offering focused leadership and restaurant operations knowledge to drive profitability.
  • Exceptional communication and staff oversight skills. Motivated with engaging personality, upbeat, friendly and flexible approach. Highly proactive and skilled in staff training and development.
  • Background includes management, customer service, marketing and technology which makes for a valuable asset for any company.
  • Adaptable and enterprising with solid background and proven expertise in building and leading.

Overview

26
26
years of professional experience

Work History

Restaurant Food Server

Angry Crab Shack
11.2018 - Current
  • Set positive tone for entire dining experience as first point of contact for incoming guests
  • Present menu offerings, upsell items, and offer recommendations with enthusiasm
  • Shared knowledge of menu items, flavors, sourcing and portion sizes, enabling guests to make personal decisions based on taste and interest.
  • Upsold high-profit items and addons such as appetizers and mixed drinks to enhance sales numbers
  • Deliver exceptional service, to enhance dining experiences of guests
  • Cultivated warm relationships with regular guests.
  • Worked with POS system to place orders, manage bills, and handle complimentary items
  • Served food and beverages promptly with focused attention to guests needs
  • Handle cash transactions accurately and efficiently, ensuring correct change
  • Resolve guest inquiries and issues promptly with positive attitude
  • Collaborate with kitchen and bar staff to ensure smooth service
  • Use slow periods to restock supplies, ice, reset work stations and pre-bus mine as well as other team members tables
  • Maintain restaurant tables and floors for sanitation and cleanliness
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Have received numerous positive Google 5-star reviews, with guests mentioning my name for exceptional service at this restaurant

General Manager

State 48 Funk House Brewery
09.2018 - 11.2018
  • Led team in high-volume, fast-paced environment that not only included normal weekly business volume but also high volume traffic that came in during professional football and hockey sporting events as well as concerts performed at Westgate entertainment venue where located
  • Supervised and coached team to deliver excellent service and increase sales
  • Upheld operating procedures and service standards, especially guest satisfaction
  • Focused on business metrics to drive performance and maximize profit
  • Handled bar and restaurant supply inventory and ordering
  • Carefully interviewed, selected, trained, and supervised staff
  • Set clear expectations and created positive working environment for employees
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations
  • Managed employee scheduling
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
  • Correctly calculated inventory and ordered appropriate supplies
  • Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials
  • Conducted regular meetings with staff to discuss performance and address any issues
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant
  • Purchased adequate quantities of food, beverages, equipment, and supplies
  • Maintained safe working and guest environment to reduce risk of injury and accidents
  • Maintained facility and grounds to present positive image
  • Analyzed variances and implemented corrective actions to increase average meal checks and customer visits
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies
  • Worked with kitchen manger to maintain kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
  • Assisted in development and implementation of new menus to offer variety and options to customers
  • Maximized quality assurance by completing frequent line checks

General Manager

Desert Rose Steakhouse, Desert Rose Pizza & Gastropub
03.2017 - 09.2018
  • Led team in high-volume, fast-paced environment that included traffic for Steakhouse, Pizza and Gastropub as well as weekly live entertainment acts and pay per view events that brought in 600 - 1000 guests per event to large outdoor patio venue
  • Supervised and coached team to deliver excellent service and increase sales
  • Upheld operating procedures and service standards, especially guest satisfaction
  • Focused on business metrics to drive performance and maximize profit
  • Handled bar and restaurant supply inventory and ordering
  • Carefully interviewed, selected, trained, and supervised staff
  • Set clear expectations and created positive working environment for employees
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations
  • Managed employee scheduling
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
  • Correctly calculated inventory and ordered appropriate supplies
  • Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials
  • Conducted regular meetings with staff to discuss performance and address any issues
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant
  • Purchased adequate quantities of food, beverages, equipment, and supplies
  • Maintained safe working and guest environment to reduce risk of injury and accidents
  • Maintained facility and grounds to present positive image
  • Analyzed variances and implemented corrective actions to increase average meal checks and customer visits
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies
  • Worked with kitchen manger to maintain kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
  • Assisted in development and implementation of new menus to offer variety and options to customers
  • Maximized quality assurance by completing frequent line checks

Owner

Wing Internet Enterprises
01.2010 - 11.2018
  • Planned, designed, developed, and operated start-up business generating and growing revenue to $100,000 in first year
  • Managed day-to-day business operations
  • Consulted with customers to assess needs and propose optimal solutions.
  • Offered Marketing, Software Design & Product Development
  • Managed software development team for in-house and customer's business needs
  • Created promotional and marketing material, including websites, sales presentations, and social media campaigns for businesses
  • Monitored social media questions and comments and appropriately responded.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Developed products from scratch as well as leveraging available private label products within our target niche
  • Leveraged referral networks to promote business development.
  • Developed and maintained sales material and promotional assets for affiliate marketers to promote our software, how-to and eBook products.
  • Educated customers on product features and answered questions regarding product use.
  • Identified appropriate marketing channels including social media and target customers for campaigns.
  • Built, managed and maintained email marketing list that was presented weekly in house and niche related affiliate offers

Cardroom Dealer

Casino Arizona At Talking Stick Resort
12.2004 - 01.2010
  • Learned and followed company procedures to maintain consistency and standards
  • Maintained high caliber, fast and smooth pace, card games by efficiently handling money, chips and cards
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation
  • Assisted new players with placing bets, educating on game rules to increase their understanding
  • Maintained compliance with casino rules and regulations
  • Monitored players behavior, taking appropriate action against rule violations
  • Answered players questions and resolved disputes to provide excellent customer service
  • Handled various customer service situations to ensure enjoyable gaming experiences for guests
  • Maintained professional image for card room

Technology, Transportation and Maintenance Manager

JWJ Academy Charter Schools
07.2003 - 12.2004
  • Setup and maintained 2 computer labs and networks for 2 charter school locations
  • Solicited and procured equipment and donations for school to include computers, printers and various other equipment to benefit organization
  • Trained and developed students' skills in word-processing, spreadsheet and database programs
  • Used lectures, demonstrations and discussions to instruct students individually and in small groups
  • Managed and maintained computer systems, equipment and mobile devices by troubleshooting hardware and software issues, cleaning out keyboards and wiping down computer surfaces
  • Tested and evaluated student progress to determine effectiveness and impact of teaching methods, materials and projects
  • Planned and implemented curriculum to teach up-to-date technology to students
  • Processed software and hardware by coordinating user setups, installations and upgrades
  • Set up computers and networking systems and delivered step-by-step instructions on basic use
  • Managed, supervised, and guided supervisors and their staff below them to ensure company was getting level of service expected of them
  • Collaborated with other departments to verify completion of maintenance tasks
  • Supervised employee performance, preventive maintenance, and safety
  • Scheduled regular inspections of equipment and facilities to manage wear and tear

Assistant Manager Card Room / Cardroom Dealer

Gila River Casino Enterprise
10.1997 - 07.2003
  • Supervised day-to-day operations to meet performance, quality and service expectations for 50-table card room and 80+ personnel during shifts
  • Ensured games were properly staffed with competent employees by mentoring team members to enhance professional development and accountability in workplace
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Handled dealer coordinator duties, scheduling, and tournament management
  • Established and maintained positive rapport with customers to ensure confidence, comfort, and repeat business by addressing problems head-on and implementing successful corrective actions
  • Promoted ongoing casino promotions to encourage repeat business
  • Learned and followed company procedures to maintain consistency and standards
  • Maintained high caliber, fast and smooth pace, card games by efficiently handling money, chips and cards
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation
  • Assisted new players with placing bets, educating on game rules to increase their understanding
  • Maintained compliance with casino rules and regulations
  • Monitored players behavior, taking appropriate action against rule violations
  • Answered players questions and resolved disputes to provide excellent customer service
  • Handled various customer service situations to ensure enjoyable gaming experiences for guests
  • Maintained professional image for card room

Education

High School Diploma -

White Station High School
Memphis, TN
06.1986

Skills

  • High-Volume Environments
  • Teamwork and Collaboration
  • Guest Interaction
  • Calm and Pleasant Demeanor
  • Organizational Efficiency
  • Delegating Assignments and Tasks
  • Compliance Requirements
  • Complex Problem-Solving
  • Front of House Operations
  • Training and Development
  • POS Terminal Operation

Timeline

Restaurant Food Server

Angry Crab Shack
11.2018 - Current

General Manager

State 48 Funk House Brewery
09.2018 - 11.2018

General Manager

Desert Rose Steakhouse, Desert Rose Pizza & Gastropub
03.2017 - 09.2018

Owner

Wing Internet Enterprises
01.2010 - 11.2018

Cardroom Dealer

Casino Arizona At Talking Stick Resort
12.2004 - 01.2010

Technology, Transportation and Maintenance Manager

JWJ Academy Charter Schools
07.2003 - 12.2004

Assistant Manager Card Room / Cardroom Dealer

Gila River Casino Enterprise
10.1997 - 07.2003

High School Diploma -

White Station High School

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