Richea Abu El Kheir
Fort Lauderdale,FL
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.
Overview
2
2
years of professional experience
Work History
Pharmacy Call Center Representative
Walgreens Boots Alliance
Fort Lauderdale, FL
01.2022 - 04.2022
- Processed customer orders in a timely manner, ensuring accuracy of all data entered into the system.
- Developed positive relationships with customers by providing exceptional service.
- Verified insurance coverage for prescriptions prior to filling them.
- Performed outbound calls for follow-up on customer inquiries or issues that had not been resolved in initial call.
Customer Service Representative
Home Shopping Network (HSN)
, FL
07.2021 - 01.2022
- Coordinated with customers regarding order changes, cancellations, and returns.
- Ensured compliance with company policies and regulations related to ordering processes.
- Processed payments according to established protocols.
- Performed data entry tasks associated with updating customer accounts in the system.
- Responded promptly to customer complaints or inquiries via phone, email, or mail.
- Reviewed and processed customer orders, ensuring accuracy of pricing and product availability.
Customer Service Representative
Maximus Federal Services
Tamarac, FL
03.2020 - 10.2020
- Provided accurate information about products and services to customers.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered customer inquiries via phone, email, and chat.
- Provided exceptional customer service to ensure customer satisfaction.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Retail Reset Merchandiser
Crossmark Merchandising
Fort Lauderdale, FL
11.2019 - 02.2020
- Rotated merchandise within displays to ensure freshness of product.
- Performed inventory counts as directed by management team.
- Organized store aisles for maximum efficiency and visibility of merchandise.
- Reset displays according to planogram specifications.
- Verified accuracy of all products stocked on shelves.
- Updated signage on displays according to corporate directives.
Education
Associate of Arts - Communication Studies
Howard University
Washington, DCSkills
- Inbound and Outbound Calling
- Scheduling
- Data Entry
- Data Collection
- Complaint resolution
- Account updating
- Microsoft Office expertise
- Conflict Mediation
- Customer Service
- Microsoft Excel
- Problem-solving abilities
- Staff Training
- Retail sales customer service
- Order Processing
Timeline
Pharmacy Call Center Representative
Walgreens Boots Alliance
01.2022 - 04.2022
Customer Service Representative
Home Shopping Network (HSN)
07.2021 - 01.2022
Customer Service Representative
Maximus Federal Services
03.2020 - 10.2020
Retail Reset Merchandiser
Crossmark Merchandising
11.2019 - 02.2020
Associate of Arts - Communication Studies
Howard University
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