Created customer loyalty programs to increase repeat business.
Cross-sold products and other lines of business.
Managed a diverse portfolio of accounts, ensuring timely follow-ups and maintaining strong business relationships for repeat business opportunities.
Assisted manager in all aspects of business operations.
Participated in strategic projects to support business goals.
Conducted business stakeholder interviews to identify problems and create business requirements.
Made sound business decisions with minimum supervision.
Provided data analysis and reporting solutions based on business needs, highlighting key trends within business development.
Increased revenue growth with comprehensive business development strategies.
Drove business growth by actively participating in new business pitches, demonstrating expertise in media strategy development.
Increased resource efficiency by analyzing detailed business requirements.
Team Leader/Coordinator
Ghana Education Service
09.2019 - 01.2025
Prepare an action plan and set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
Coordinated resources effectively to meet project deadlines and achieve desired results.
Teacher
Ghana Education Service
09.2006 - 01.2025
Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.
Team Lead/Kindergarten Dual Certified Educator at UCP Bailes Community AcademyTeam Lead/Kindergarten Dual Certified Educator at UCP Bailes Community Academy
Speech Language Pathology Assistant at United Cerebral Palsy of Central Florida, Bailes Community Academy (K-8)Speech Language Pathology Assistant at United Cerebral Palsy of Central Florida, Bailes Community Academy (K-8)