Richecardine Bichotte
Malden,MA
Summary
Highly organized, with an ability to multitask under pressure
Excellent communication skills, both verbal and written
Strong interpersonal skills: patient, confidential, and tactful
Proficient in M.S Office (Outlook, Word, PowerPoint, Excel, Publisher, Access)
Multilingual in Haitian Creole, French, and English
Overview
9
9
years of professional experience
Work History
Laboratory Technician
Boston Medical Center
Boston, MA
02.2023 - Current
- Providing quality customer oriented laboratory services including specimen collection to microbiology lab, hematology lab and chemistry lab
- Performing Phlebotomy, EKGs, and other related duties
- Providing training and guidance to less experienced laboratory support technicians
- Labels specimens according to procedures, collecting blood cultures, stools, fluid, processing random and 24 hour urine specimens
- Centrifuges and aliquots specimens and performing Sunquest order/entry, inquiry, crediting, and other basic LIS functions
- Documents activities related to Quality Improvement initiatives
- Follows established hospital infection control and safety procedures.
Patient service coordinator/ Neuroradiology
Massachusetts General Hospital
Boston, MA
04.2019 - Current
- Neurology referral/orthopedics/Bone Density Lab/Gastroenterology departments/
- Answered telephone calls, triage calls updating patient information, scheduling, managing referral lists in multiple systems
- Documents all patient demographic, medical, financial, and referral information into the computer with established department procedures to verify new patient information before scheduling an appointment
- Work closely with doctors, research scientist associates and fellows in Neuroradiology schedule meetings, send messages from colleagues to them for patients to place mail into their mailbox and to their offices.
Massachusetts General Hospital
Boston, MA
03.2019 - 07.2021
- Work closely with patients, providing wheelchairs and transport them to their destination
- Giving directions to patients and visitors, answering phone calls from nurses and patient services coordinator to handle patient discharge paperwork.
Tufts Medical Center
Boston, MA
08.2017 - 08.2019
- Worked closely with patients, provided them with newspapers, journals, and food
- Distributed
- Magazines and journals in waiting rooms and answered phone calls.
Unit Coordinator/ Floating
Tufts Medical Center
Boston, MA
09.2018 - 02.2019
- Answered phone calls, checked in and checked out patients
- Worked closely with clinical staff, including nurses, assigned nurses to patients
- Informs nurse, appropriate service
- Assisted with patient charts for admissions and took the chart apart for discharge to hospital guidelines making sure all necessary documents were included, review of bed assignments and advised information to the charge nurse
- Prepared and maintained medical records, in accordance with Medical Center standards and policy, including labeling patient names on admission forms, sorting EKGs, x-rays, pathology reports, operative notes, progress notes, consultations, etc., for current, discharged, and transferred patients
- Wrote patient names and updated bed boards, bedside charts, and computer information, including diet, condition, allergies, height, and weight of new and current patients.
Boston Logan International Airport
Boston, France
05.2017 - 02.2018
- Passenger Services/ Sky Handling, Professionally greeted clients, answered and made phone calls
- Updated passengers about flights and helped rebook if needed; maintained files, sent, received, and managed correspondence to better distribute information within the office; supervised arrival flight
- Trained new associates and motivated team to ensure that department goals of customer service, productivity, efficiency, and quality were being met and perfectly balanced.
Aer, Concierge Supervisor/ Gideon
Lingus, Emirates, and JetBlue Airlines
Boston, MA
05.2016 - 07.2017
- Toal the lounge
- Provided excellent concierge services, serving drinks, handling cash and credit card transactions, and maintaining the cleanliness of workstations
- Provided friendly and welcoming assistance to customers checking in the lounge; scanned boarding passes, adhered to government rules and requirements for domestic and international travel
- Checked flight schedules and directed customers to the gate
- Including passengers.
Associates •Cashier
Logan airport - International Shoppes, Sale
Boston, MA
09.2015 - 03.2017
- Handling money, cash, credit card transactions, and counting the money
- Scanned international flight boarding passes
- Sold alcohol and tobacco products, beauty products, delivered international purchases to the customer gates.
Education
B.S - Biological Science
Northeastern University, College of Professional Studies
05.2021
A.A - Biology
Bunker Hill Community College
05.2017
Timeline
Laboratory Technician
Boston Medical Center
02.2023 - Current
Patient service coordinator/ Neuroradiology
Massachusetts General Hospital
04.2019 - Current
Massachusetts General Hospital
03.2019 - 07.2021
Unit Coordinator/ Floating
Tufts Medical Center
09.2018 - 02.2019
Tufts Medical Center
08.2017 - 08.2019
Boston Logan International Airport
05.2017 - 02.2018
Aer, Concierge Supervisor/ Gideon
Lingus, Emirates, and JetBlue Airlines
05.2016 - 07.2017
Associates •Cashier
Logan airport - International Shoppes, Sale
09.2015 - 03.2017
B.S - Biological Science
Northeastern University, College of Professional Studies
A.A - Biology
Bunker Hill Community College
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