Richeliz Hernandez
Lakeland,FL
Summary
Enthusiastic and motivated individual passionate about the service. Team player or independent to achieve goals. Communicator and problem solver commitment to positively impacting society and individual's life.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Finish Line Shoe Store
12.2021 - 04.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Wellness Program Coordinator
Advantage Medical Group
08.2022 - 10.2022
- Maximized program enrollment through effective outreach events, cold calling strategies, membership incentives and referrals programs.
- Collected and tracked information about participation and outcomes of individual programs.
- Organized schedules for comprehensive group fitness programs.
- Collaborated with health and wellness professionals to create and promote events, seminars and workshops on various topics.
Patient Services Coordinator
Hospital San Francisco
07.2021 - 11.2021
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Respected patients by recognizing rights and maintaining confidentiality.
- Create presentations, perform statistics, fill out questionnaires that allow the improvement of the hospital service.
- Provided primary customer support to internal and external customers.
Customer Service Representative Agent
MMM Healthcare Insurence
12.2020 - 07.2021
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Social Work Practitioner
Nuestra Escuela
08.2019 - 03.2020
- Interviewed clients and families to assess needs and determine most suitable needs and services.Conducted home visits to assess clients' home environment and provide support.
- Facilitated group therapy sessions to help clients develop coping skills and improve communication.
- Performed client screenings and accurately recorded data in case files to facilitate clinical case coordination services and case management duties.
- Developed and implemented social work plans to understand desired project goals and properly align social work activities.
Assistant Professor of Social Work
Ana G. Mendez University System
08.2017 - 03.2019
- Proctored exams and provided remediation for learning improvement goals.
- Contributed to planning appropriate and engaging lessons for both classroom and distance learning applications.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Education
Master of Arts - Medical Social Work
Ana G. Mendez University
3655 W Waters Ave, Tampa, FL 3361412.2024
Bachelor of Arts - Social Worker
Ana G. Mendez University
Gurabo, Puerto Rico05.2020
High School Diploma -
Vocational Republica De Costa Rica
Caguas, Puerto Rico05.2016
Skills
- Cultural Sensitivity
- Strong Analytical and Problem-Solving Skills
- Active Listening
- Adaptability and Flexibility
- Teamwork and Collaboration
- Self-Motivated
Languages
Spanish
Native or Bilingual
Timeline
Wellness Program Coordinator
Advantage Medical Group
08.2022 - 10.2022
Customer Service Associate
Finish Line Shoe Store
12.2021 - 04.2023
Patient Services Coordinator
Hospital San Francisco
07.2021 - 11.2021
Customer Service Representative Agent
MMM Healthcare Insurence
12.2020 - 07.2021
Social Work Practitioner
Nuestra Escuela
08.2019 - 03.2020
Assistant Professor of Social Work
Ana G. Mendez University System
08.2017 - 03.2019
Master of Arts - Medical Social Work
Ana G. Mendez University
Bachelor of Arts - Social Worker
Ana G. Mendez University
High School Diploma -
Vocational Republica De Costa Rica
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