Richell Dziak
Portage,WI
Summary
Organized Scheduler with 10 years of experience in client and staff communication, project implementation, facilitation and completion. Adept at increasing productivity and overall workflows through effective communication and leadership skills. Fantastic problem-solver with dedication to efficient data collection and optimized work flows.
Overview
9
9
years of professional experience
Work History
CS Technical Specialist/ Work Force Analyst Hybrid
Quartz
08.2021 - Current
- Established team priorities, maintained schedules and monitored performance.
- Evaluated emerging technologies for potential inclusion in future projects or as enhancements to current systems.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Increased customer service success rates by quickly resolving issues.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Proofread and edited documents for accuracy and grammar.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Completed daily logs for management review.
- Organized company-wide events such as meetings and training sessions by coordinating schedules, and resources efficiently.
- Monitored employee attendance and punctuality, addressing issues promptly to maintain optimal staffing levels.
Customer Success Technical Specialist
Quartz
05.2019 - Current
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Handled customer inquiries and suggestions courteously and professionally.
- Trained staff on operating procedures and company services.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Increased efficiency and team productivity by promoting operational best practices.
Customer Engagement Specialist
Quartz
08.2015 - 05.2019
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Remained current on trainings for policy and process changes to offer customers up-to-date information.
- Answered constant flow of customer calls with minimal wait times.
- Cross-trained and provided backup support for organizational leadership.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
Northern Ozaukee School District
Wisconsin Skills
- Proficient in Xcel
- Interdepartmental contact
- Project Planning
- Performance Optimization
- Technical support knowledge
- Documentation and control
- Staff Management
- Staff Scheduling
- Staff Training
- Customer Service
- Data Entry
Timeline
CS Technical Specialist/ Work Force Analyst Hybrid
Quartz
08.2021 - Current
Customer Success Technical Specialist
Quartz
05.2019 - Current
Customer Engagement Specialist
Quartz
08.2015 - 05.2019
High School Diploma -
Northern Ozaukee School District
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