Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

RICHELL ERICKSON

LAKE STEVENS

Summary

Hardworking, passionate and customer-oriented job seeker with over 9 years of customer/ guest service experience.

Willing to work in a dynamic, challenging and growth- oriented company that allows me to utilize my knowledge and experience to contribute to the growth of the organization.

Overview

17
17
years of professional experience
5
5
Certification

Work History

IN-HOUSE MARKETING COORDINATOR /HOTEL CONCIERGE

WORLDMARK CAMLIN (WYNDHAM VACATION OWNERSHIP)
04.2016 - 12.2023
  • Greeted guests upon arrival by providing warm welcome.
  • Managed check-in procedures for guests.
  • Providing activated room keys for guests.
  • Entering data and updating guests information into database.
  • Answering phones from prospective customers and guests, taking messages and delivering them.
  • Utilized variety of organizational and communication skills to drive guest satisfaction.
  • Collaborated with other hotel departments to resolve guest issues quickly and professionally, earning positive feedback from satisfied guests.
  • Provide concierge services to guests by recommending and booking guests to local dining experiences, attractions, shows, etc;
  • Maintain an upbeat, positive and motivated demeanor especially when interacting with guests, coworkers, and managers.
  • Invite timeshare owners with qualified guests to attend sales presentation.
  • Schedule tour appointments with refundable deposit of timeshare owners with qualified guests.
  • Serve as a point of contact for resort guests and visitors to receive information on how to participate in resort promotions;
  • Maintaining the brand’s image

C & M FOREMAN

PROVINCIAL ENGINEERS OFFICE
TAGUM, DAVAO DEL NORTE (PHILIPPINES)
07.2010 - 06.2015
  • Ensured timely completion of projects with effective time management and prioritization of tasks.
  • Optimized resource utilization for cost savings, carefully monitoring material usage and labor allocations.
  • Addressed issues proactively, resolving problems quickly to minimize delays in project timelines.
  • Monitored progress against established benchmarks, adjusting strategies as necessary to meet targets consistently.
  • Inspected completed work to verify quality standards and compliance with criteria.
  • Reviewed project details to specify correct materials and equipment for job sites.
  • Scheduled job assignments for staff to monitor progress and performance.
  • Verified completed projects met approved time, quality, and cost estimates.
  • Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
  • Prepared and submitted reports on job progress and safety conditions to upper management.
  • Investigated and reported on accidents, injuries and near-miss incidents.
  • Documented construction and extraction workers' hours, wages and other pertinent information.
  • Supported construction and extraction workers to facilitate timely completion of projects.
  • Created and implemented plans to maximize efficiency of workers.

ENGINEERING AIDE

Provincial Engineers Office
Tagum , Davao Del Norte , Philippines
01.2009 - 06.2010
  • data entry / scanning / printing documents
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked effectively in fast-paced environments.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Developed and maintained courteous and effective working relationships.
  • Passionate about learning and committed to continual improvement.
  • Worked well in a team setting, providing support and guidance.
  • Proved successful working within tight deadlines and a fast-paced environment.

CLERK/RECEPTIONIST

Busque Surveying Office
08.2006 - 03.2009
  • Customer Service
  • Entertaining Clients
  • Typing
  • Scanning/printing documents
  • Recording Files
  • Answering Phones
  • Data entry
  • Sketching Vicinity Plan
  • Cash Handling
  • Clerical/administrative task

Education

Bachelor of Science - Civil Engineering

SAINT MARY'S COLLEGE
Tagum, Davao Del Norte (Philippines)
2006

High School Diploma -

Saint Mary's College
Tagum, Davao Del Norte ( Philippines )
2001

Skills

  • Customer Service
  • Computer Skills
  • Communication Skills
  • Multitasking Skills
  • Scheduling
  • Data Entry
  • Planning and Coordinating
  • Marketing
  • Public Relations
  • Monitoring

Certification

Bachelor's Degree Certificate - Bachelor of Science in Civil Engineering at Saint Mary's College, Tagum City, Province of Davao del Norte ( Philippines Country)

Service of Record Certificate - 2009 to 2015

6 years and 6 months of service as a former government employee of Provincial Government of Davao del Norte (Philippines Country)

Certificate of Completion- Pre-Employment Seminar for Local Applicants conducted by the Public Employment Service Office of Tagum City.

Certificate of Participation- Multi-Stakeholders Consultation Workshop for the formulation of the Provincial Road Network Development Plan facilitated by the Urban Rural Consulting Services.

Certificate of Participation -Training on Prohibition on Interference by Tobacco Industry (PITI) conducted by the Provincial Governor's office through the Provincial Human Resource Management Office (PHRMO).

Timeline

IN-HOUSE MARKETING COORDINATOR /HOTEL CONCIERGE

WORLDMARK CAMLIN (WYNDHAM VACATION OWNERSHIP)
04.2016 - 12.2023

C & M FOREMAN

PROVINCIAL ENGINEERS OFFICE
07.2010 - 06.2015

ENGINEERING AIDE

Provincial Engineers Office
01.2009 - 06.2010

CLERK/RECEPTIONIST

Busque Surveying Office
08.2006 - 03.2009

Bachelor of Science - Civil Engineering

SAINT MARY'S COLLEGE

High School Diploma -

Saint Mary's College

Similar Profiles

CREATE PROFILE
RICHELL ERICKSON