Richell Rodriguez
Blackhawk,CO
Summary
To obtain a challenging and rewarding position for my future success in Property Management.
Experienced with creating and implementing community engagement strategies that foster positive and interactive environment. Utilizes exceptional communication and organizational skills to manage diverse community needs effectively. Track record of building strong relationships and resolving conflicts, ensuring cohesive and supportive community atmosphere.
Overview
25
25
years of professional experience
Work History
Community Manager
Cirrus Asset Management
02.2025 - Current
- Developed community engagement initiatives to enhance resident satisfaction and retention.
- Managed social media platforms to promote community events and encourage resident interaction.
- Coordinated conflict resolution strategies, fostering positive relationships among residents and management.
- Implemented feedback mechanisms to assess community needs and improve service offerings.
- Led team training sessions on community outreach best practices and effective communication techniques.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Implemented analytics tools to track community performance, identifying areas for improvement and adjusting strategies accordingly.
- Monitored online conversations surrounding the brand to address any negative sentiment or misinformation proactively.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Evaluated property conditions and recommended improvements.
- Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.
- Generated leads for sales and rental properties through cold calls and referrals.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Maximized rental income while minimizing expenses through effective planning and control.
Property Manager
Mission Rock Residential
06.2016 - 02.2025
- Managed daily operations of multi-family properties, ensuring high occupancy and tenant satisfaction.
- Developed and implemented maintenance schedules to enhance property conditions and tenant experience.
- Oversaw budgeting and financial reporting, optimizing resource allocation for property expenses.
- Coordinated leasing activities, resulting in streamlined tenant onboarding processes and reduced vacancy rates.
- Conducted regular inspections to identify maintenance needs and enforce compliance with safety regulations.
- Mentored junior staff on best practices in property management and customer service excellence.
- Analyzed market trends to inform strategic decisions on pricing and property enhancements for competitive advantage.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Property Manager
Allison Shelton
10.2014 - 06.2016
Property Manager and Regional Manager
JRK Residential
08.2008 - 10.2014
Roving Leasing Agent
Carmel Partners, Inc.
05.2007 - 03.2009
- Prepared leases and related paperwork and achieved financial goals.
- Promoted positive, proactive resident relations.
- Maintained high occupancy demonstrating the value of the apartment community.
- Enforced policies and procedures with residents.
- Coordinated daily with the Community Manager and Assistant Manager
- Entered Work Orders daily to maintain resident retention.
- Held Resident Functions and maintained relationships with residents, Community tours.
- Online marketing and outreach.
- Answered/returned phone calls, voicemails, emails
Office Administrator/Purchasing
RR Donnelley
08.2000 - 03.2007
- Answer multiline phone system and direct phone calls to appropriate staff.
- Maintain Office, copier/fax maintenance, order supplies
- Organize Employee functions
- Distribute faxes, messages to sales staff
- Complete Quarterly Inventory for large warehouse.
- Filing
- Data entry and creating Purchase Orders
- Accounts Receivables
- Create spreadsheets for sales meetings
Education
High School Diploma -
Emily Griffith Technical College
Denver, CO01-1996
Skills
- Well organized, efficient and resourceful professional; who enjoys an energetic, fast-paced work environment
- Highly effective working independently or as a team
- Communicate effectively and ensure exceptional customer service
- Take initiative and pride in all tasks
- Computer literate in Microsoft Office, Yardi Voyager, and Property Management Software
- Community engagement
- Tenant and eviction laws
- Daily operations management
- Property inspections
- Resident relations
- Employee performance management
- Property management
- Financial budgeting and reporting
- Operations management
- Property tours and inspections
- Leasing and sales
Timeline
Community Manager
Cirrus Asset Management
02.2025 - Current
Property Manager
Mission Rock Residential
06.2016 - 02.2025
Property Manager
Allison Shelton
10.2014 - 06.2016
Property Manager and Regional Manager
JRK Residential
08.2008 - 10.2014
Roving Leasing Agent
Carmel Partners, Inc.
05.2007 - 03.2009
Office Administrator/Purchasing
RR Donnelley
08.2000 - 03.2007
High School Diploma -
Emily Griffith Technical College