Summary
Overview
Work History
Education
Skills
Timeline
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Richelle Akins

Oakland,California

Summary

I'm a hard working organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Also experienced in customer service and sales

Overview

3
3
years of professional experience

Work History

Social Services Contract Designee /Administrative Assistant

Options Recovery Services
11.2022 - Current
  • Ensure accurate record-keeping with diligent data entry and database management for vital company information.
  • Developed and updated spreadsheets and databases to track, analyze, and report on CFS clients performance and data.
  • Scheduled meetings and client appointments for staff teams.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Manage phone and email correspondence and handle incoming and outgoing email and faxes from Collaborative Courts and CFS.
  • Manage paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing emails.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Created and maintained databases to track and record clients data.
  • Contact CFS clients to get started with Services
  • Complete CFS assessments to determine treatment services
  • Complete billing monthly for SATT contract and ALADC
  • Collect UA samples and store them properly
  • Create FTC Reports and DC reports
  • Individual counseling session 2x week
  • Contact CWW and caseworkers of positive UA results
  • Contact clients to get started with services daily
  • Update CWW workers weekly about referrals they sent
  • Create UA report monthly for CWW workers
  • Set up CFS client with random UA information
  • Attend CFT meeting when needed

Manager's Assistant

Dollar Tree Stores
07.2021 - 10.2023
  • Volunteered to help with special projects of varying degrees of complexity.
  • Developed strategy to increase sales and drive profits.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Ran errands to support daily needs of management.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created employee schedules to align coverage with forecasted demands.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Monitored security to protect employees, customers and property.
  • Identified issues, analyzed information and provided solutions to problems.
  • Worked well in team setting, providing support and guidance.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills
  • Worked effectively in fast-paced environments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.

Education

No Degree - Substance Use Disorder Counselor

Center For Higher Purpose
Oakland, CA
01.2026

High School Diploma -

Ida B. Wells
San Francisco, CA
06.2001

Skills

  • Confidential Document Control
  • Staff Management
  • Customer Service
  • Spreadsheet Management
  • Clerical Support
  • Multitasking and Time Management
  • Fast Learner
  • Appointment Scheduling
  • Supervising staff
  • Complex Problem-Solving
  • Supply Inventory Control
  • Communicate well with employees
  • Communicate well with clients
  • Documentation And Reporting
  • Relationship Building
  • Verbal Communication
  • Flexible and Adaptable

Timeline

Social Services Contract Designee /Administrative Assistant

Options Recovery Services
11.2022 - Current

Manager's Assistant

Dollar Tree Stores
07.2021 - 10.2023

No Degree - Substance Use Disorder Counselor

Center For Higher Purpose

High School Diploma -

Ida B. Wells

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Richelle Akins