Hi, I’m
RICHELLE BROWN
Snellville,GA
Summary
Experienced and results-driven leader with a decade of experience in guiding healthcare organizations to fulfill their missions. Demonstrated success in strategic planning, resource mobilization, and team leadership. Skilled in empowering teams, enhancing operational efficiency, and achieving meaningful results. Eager to apply leadership and management skills to foster organizational growth and make a lasting impact. Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills.
Overview
17
years of professional experience
Work History
Interwell Health
Inclusion and Diversity Program Manager
06.2023 - Current
Job overview
- Cultivated relationships with executive partners and community organizations to stay informed of best practices and emerging trends in diversity and inclusion
- Organized workshops and events designed to foster dialogue about issues related to diversity, equity, and inclusion in the workplace
- Collaborated with leadership teams across multiple divisions of the company to implement sustainable changes that promote respect for all individuals regardless of identity or beliefs
- Developed and implemented innovative strategies to increase diversity in the curriculum, including providing resources for employees to better understand cultural differences.
- Developed and implemented new programs based on leading inclusion and diversity practices using project management principles.
- Supported development of program materials to advance inclusion and diversity awareness, learning and action planning.
- Enhanced company culture by developing and implementing comprehensive inclusion and diversity programs.
- Facilitated ongoing conversations about diversity through town hall meetings and internal forums dedicated to discussing these topics openly among employees.
Interwell Health
Renal Service Coordinator - Clinical Operations
08.2007 - Current
Job overview
- Assisted in developing and implementing client service plans; adept at problem solving
- Resolved complex issues quickly and efficiently while maintaining professionalism; diplomatic communicator
- Developed effective relationships with customers, vendors, partners, and staff; highly personable
- Implemented strategies to improve customer service processes across various channels; creative thinker
- Collaborated closely with other teams to ensure successful project completion within budget guidelines; experienced team player.
- Served as primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed high volume of client requests, ensuring timely and effective service delivery.
Education
University of PhoenixAtlanta
Master of Business Administration (M.B.A.) from Leadership
12.2019
University Overview
- Honoree of National Society of Collegiate Scholars
- Professional Development: Leadership and Communications
- National society of Leadership & Success Member
University of PhoenixAtlanta
Bachelor of Science (B.S.) from Business Administration & Management
10.2018
Skills
- Team Leadership
- Organizational Development
- Innovation and Creativity
- Motivational Leadership
- Effective Communicator and Public Speaker
- Employee Motivation and Performance
- Cross-cultural collaboration
Accomplishments
- Collaborated with Interwell Health in the development of BOLD employee resource group.
Community Service
- Executive Board Member, Snellville Tourism and Trade, Snellville, GA, 01/2024, Present, Participated in long-term planning initiatives designed to maximize opportunities for growth. Cultivated relationships with senior executives at partner organizations to facilitate collaboration. Guided decision making efforts based on established ethical principles. Fostered an environment of open communication among board members, staff, partners, and customers.
- Executive Director, Lawrenceville Antiques, Lawrenceville, GA, 11/2023, Present, Provided executive leadership in setting long-term goals and objectives, creating policies, and developing procedures for the organization. Collaborated with Board of Directors to ensure alignment between organizational mission and vision, core values, and operations. Established key partnerships with local businesses to expand outreach opportunities and build relationships in the community. Represented the organization at meetings, conferences, and events. Negotiated and secured partnerships with external organizations to advance the mission of the organization.
References
- Kelly McAloon, City Of Snellville Tourism & Trade Executive Director Of Experiance Snellville Department Director For Snellville, (770) 310-0429, kelmca@comcast.net
- Shannon Duncan, Mrs. Plus America Senior Director Of Pageant Operations Events Director, (404) 668-9210, shannonduncan1@gmail.com
- Thomas Elmore, Fresenius Medical Care Senior Marketing And Sales Manager Professional Development Liaison, (470) 233-1145, thomas.elmore@freseniusmedicalcare.com
Timeline
Inclusion and Diversity Program Manager
Interwell Health
06.2023 - Current
Renal Service Coordinator - Clinical Operations
Interwell Health
08.2007 - Current
University of Phoenix
Master of Business Administration (M.B.A.) from Leadership
University of Phoenix
Bachelor of Science (B.S.) from Business Administration & Management
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