Summary
Overview
Work History
Education
Skills
Timeline
Generic

Richelle Castle

Bridge City,TX

Summary

Proficient Scheduling Coordinator with robust experience in managing complex schedules, coordinating logistics, and facilitating communication between different departments. Known for skills in project management, time management, and multi-tasking; able to prioritize tasks effectively for optimal productivity. Demonstrated ability in streamlining processes for improved efficiency while maintaining high levels of accuracy. Previous work has led to smoother operations and increased departmental collaboration.

Overview

3
3
years of professional experience

Work History

Scheduling Coordinator

Lowes Home Improvment
Port Arthur, TX
06.2023 - Current
  • Created and maintained employee schedules to ensure adequate staffing levels.
  • Developed methods for tracking and managing scheduling data, including shift assignments and time off requests.
  • Coordinated with department managers to adjust employee schedules as needed.
  • Monitored changes in labor needs to ensure compliance with relevant laws and regulations.
  • Generated reports on attendance records, leave balances, overtime hours, and other related metrics for management review.
  • Ensured accuracy of payroll information by verifying employee hours worked against timesheets submitted at the end of each pay period.
  • Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
  • Organized training sessions on proper scheduling techniques for new hires.
  • Completed timely changes and updates to schedules in central scheduling system.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.

Sales Specialist

Lowes Home Improvment
Beaumont, TX
04.2021 - 10.2023
  • Provided technical support to customers regarding product features and usage.
  • Maintained accurate records of customer interactions and transactions.
  • Resolved customer complaints in a timely manner.
  • Built strong relationships with key accounts through regular visits and follow-ups.
  • Generated daily reports on sales performance metrics such as revenue goals achieved.
  • Participated in team meetings to review progress against objectives set by management.
  • Established processes for tracking leads from initial contact through closure of sale.
  • Stayed up to date on company products and services to support sales objectives.

Department Sales Floor Supervisor

Lowes Home Improvment
Beaumont, TX
10.2022 - 06.2023
  • Ensured customer satisfaction by providing excellent service and resolving customer complaints.
  • Supervised team of sales associates, delegating tasks, providing guidance and feedback, and evaluating performance.
  • Conducted weekly meetings to discuss sales strategies, customer service standards, and store policies.
  • Developed departmental plans for inventory management and stock replenishment.
  • Analyzed sales data to identify trends in products and services that needed improvement or additional promotion.
  • Implemented promotional campaigns to increase customer interest in products or services.
  • Resolved conflicts between customers and staff members through active listening skills and problem-solving techniques.
  • Identified opportunities for increasing efficiency within the department's processes.
  • Facilitated communication between departments regarding promotions, marketing initiatives.
  • Performed regular audits of the store's physical inventory count against system records.
  • Discussed strategic objectives to establish department priorities, mentoring staff with feedback and consistent follow-up.

Education

Bachelor of Science - Accounting

Lamar University
Beaumont, TX

Skills

  • Process Improvement
  • Statistical Analysis
  • Documentation And Reporting
  • Customer engagement and support
  • Calendar coordination
  • Schedule Management
  • Teamwork and Collaboration

Timeline

Scheduling Coordinator

Lowes Home Improvment
06.2023 - Current

Department Sales Floor Supervisor

Lowes Home Improvment
10.2022 - 06.2023

Sales Specialist

Lowes Home Improvment
04.2021 - 10.2023

Bachelor of Science - Accounting

Lamar University

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Richelle Castle