RICHELLE DECK
Fort Wayne,IN
Summary
Hard working, highly motivated and reliable customer service first work ethic. Able to multi task while handling high stress.
Overview
12
12
years of professional experience
Work History
Dispatcher
City of Fort Wayne 911
09.2025 - Current
- Assess caller needs quickly, providing essential guidance while gathering crucial information for responders.
- Collaborate with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Dispatcher 3 and able to dispatch City police and fire and County police and fire.
Dispatcher
City of Fort Wayne/ Animal Care & Control
10.2024 - Current
- Excelled in multitasking to manage a high call volume with professionalism and efficiency.
- Greet citizens in front lobby and assist in animal intakes, stray animal returns and other general questions.
- Proficiently used computer systems for data entry, tracking, and managing animal control officers.
- Efficiently handled all incoming calls from citizens inquiring about animal related issues and questions.
Dispatcher
City of Fort Wayne 911
08.2021 - 10.2024
- Responded quickly to emergency situations involving citizens.
- Monitored GPS systems for real-time tracking of officers, firefighters and ems staff.
- Assisted in training new staff members on dispatcher duties and responsibilities.
- Relayed emergency situations by telephone or two-way radio.
Contact Center Manager
Beacon Credit Union
02.2014 - 08.2021
- Managed daily operations, including staffing, scheduling, and ensuring customer satisfaction is met.
- Performed periodic evaluations of staff performance according to established criteria.
- Analyzed call center metrics to identify areas of improvement in efficiency, effectiveness, and customer experience.
- Provided technical support to customers via phone, email, and chat systems.
Education
High School Diploma -
Whitko High School
South Whitley, IN06.2006
Skills
- Attention to detail
- Time management
- Customer service
- Data entry
- Problem-solving
- Decision-making
Timeline
Dispatcher
City of Fort Wayne 911
09.2025 - Current
Dispatcher
City of Fort Wayne/ Animal Care & Control
10.2024 - Current
Dispatcher
City of Fort Wayne 911
08.2021 - 10.2024
Contact Center Manager
Beacon Credit Union
02.2014 - 08.2021
High School Diploma -
Whitko High School