Richelle Foster
Brooklyn,NY
Overview
10
10
years of professional experience
Work History
Patient Coordinator
Medix
12.2024 - 04.2025
- Managed patient scheduling and appointment coordination for a busy medical practice
- Effectively communicated with patients to gather necessary information and ensure accurate recordkeeping
- Coordinated referrals to specialists, ensuring timely appointments and seamless transitions of care
- Implemented a streamlined system for managing patient records, resulting in improved efficiency and reduced errors
- Responded promptly to patient inquiries, providing exceptional customer service and resolving issues effectively
- Collaborated with healthcare providers to coordinate diagnostic tests, procedures, and surgeries for patients
- Maintained confidentiality of patient information in compliance with HIPAA regulations
- Assisted in the verification of insurance coverage and obtained pre-authorizations as needed
- Scheduled follow-up appointments for patients based on provider recommendations
- Provided administrative support by managing phone calls, emails, and other correspondence related to patient care
Medical Office Specialist
Mount Sinai Health System
05.2022 - 02.2024
- Maintain and update patient appointment schedules with changes and cancellations as needed.
- Phlebotomy and EKG can handle a high volume of patients
- Operate phone lines, document and convey messages as required.
- Provide record retrieval assistance for various medical departments.
- Evaluate and ensured completeness and accuracy of all patient records and related documentation.
- Perform regular monitoring of charges and payments and updated computer records accordingly.
- Review appointment schedules and provide reminders to patients as needed.
- Escort patients to exam rooms, measure vital signs, ensure all documents are filled out and available in medical records prior to their appointment.
- Secure patient information and maintain patient confidence by safeguarding medical records, keeping patients' information confidential.
- Prepare treatment rooms for patient examinations; Assist physicians in exam rooms disinfect, and clean treatment rooms following patient examinations;
- Maintains safe, secure, and healthy work environment by establishing and following standards and procedures; complying with legal regulations.
- Kept exam rooms stocked with adequate medical supplies, maintain instruments, prepare sterilization as required; Properly dispose of contaminated supplies Keep supplies ready by inventorying stock; placing orders; verifying receipt.
- Maintain all logs and required checks (i.e. refrigerator temperatures, emergency medications.
- Made appointments in Epic.
- Coordinated patient appointments and managed scheduling for multiple healthcare providers.
Registered Medical Assistant /Front Desk Receptionist
Columbia University Medical Center
12.2017 - 04.2022
- Company Overview: (Temp Agency)
- Escort patients to exam rooms, measure vital signs, ensure all documents are filled out and available in medical records prior to their appointment.
- Phlebotomy and EKG
- Secure patient information and maintain patient confidence by safeguarding medical records, keeping patients' information confidential.
- Prepare treatment rooms for patient examinations; Assist physicians in exam rooms disinfect, and clean treatment rooms following patient examinations;
- Maintains safe, secure, and healthy work environment by establishing and following standards and procedures; complying with legal regulations.
- Kept exam rooms stocked with adequate medical supplies, maintain instruments, prepare sterilization as required; Properly dispose of contaminated supplies Keep supplies ready by inventorying stock; placing orders; verifying receipt.
- Maintain all logs and required checks (i.e. refrigerator temperatures, emergency medications.
- Made appointments in Epic.
- (Temp Agency)
Medical Assistant (RMA)
Kings County Hospital
02.2015 - 01.2018
- Company Overview: (Temp Agency)
- Gathered forms, copied insurance cards, and collected patient information for billing and insurance filing.
- Collected histories, vitals, and current medication information during triage.
- Called and faxed pharmacies to submit prescriptions and refills.
- Updated patients' demographics using crown.
- Prepared charts.
- Scheduled appointments.
- Verified insurance.
- Restocked patient rooms.
- Roomed patients.
- Measured vital signs.
- (Temp Agency)
Education
Registered Medical Assistant
American Allied Health
08-2025
Basic Life Support
American Heart Association
New York, NY09-2024
GED -
New York State University
New York, NY09-2022
Skills
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Electronic records management
- Office administration
- Resource management
- Healthcare industry
- Patient care and education
- Acute, Long-term, rehabilitative care
- Attention to detail
- Customer service
- Patient documentation
- Medical terminology
- Patient relations
Timeline
Patient Coordinator
Medix
12.2024 - 04.2025
Medical Office Specialist
Mount Sinai Health System
05.2022 - 02.2024
Registered Medical Assistant /Front Desk Receptionist
Columbia University Medical Center
12.2017 - 04.2022
Medical Assistant (RMA)
Kings County Hospital
02.2015 - 01.2018
Registered Medical Assistant
American Allied Health
Basic Life Support
American Heart Association
GED -
New York State University
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