Richelle Grice
Houston,Texas
Overview
17
17
years of professional experience
Work History
HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE
TELADOC/MDLIVE
01.2010 - Current
- Provided excellent customer service to patients, handling inquiries, scheduling appointments, and resolving issues effectively
- Demonstrated strong knowledge of healthcare policies, procedures, and insurance verification processes
- Collaborated with medical professionals to ensure seamless patient care and satisfaction
- Maintained accurate documentation of customer interactions and inquiries.
CUSTOMER SERVICE CHAT REPRESENTATIVE
ARISE/NEXREP
10.2007 - Current
- Assisted customers through live chat, resolving product inquiries, order issues, and providing technical support
- Demonstrated exceptional written communication skills to convey information clearly and concisely
- Utilized product knowledge and troubleshooting techniques to provide timely and effective solutions
- Achieved high customer satisfaction ratings through attentive and personalized service.
ROADSIDE ASSISTANCE COORDINATOR
AGERO/USAA
02.2007 - 06.2022
- Responded to customer calls regarding vehicle breakdowns and accidents, providing immediate assistance and dispatching appropriate resources
- Handled high-pressure situations with calmness and professionalism, ensuring customer safety and satisfaction
- Coordinated with tow truck operators, repair shops, and insurance companies to facilitate efficient service delivery
- Maintained accurate records of service requests, billing, and customer feedback.
Education
Associated in Arts -
Houston Community College
01.2010
Skills
- Exceptional customer service skills with a focus on empathy, active listening, and problem-solving
- Strong verbal and written communication abilities, including chat support expertise
- Proficient in using customer service software and tools to track, document, and resolve customer inquiries
- Sound knowledge of healthcare procedures, terminology, and insurance verification processes
- Ability to remain calm and composed in high-pressure situations
- Excellent organizational skills, attention to detail, and ability to multitask effectively
Timeline
HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE
TELADOC/MDLIVE
01.2010 - Current
CUSTOMER SERVICE CHAT REPRESENTATIVE
ARISE/NEXREP
10.2007 - Current
ROADSIDE ASSISTANCE COORDINATOR
AGERO/USAA
02.2007 - 06.2022
Associated in Arts -
Houston Community College