Richelle Magno
Lakewood,CA
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Kitchen Supervisor
Burattino's Brick Oven Pizza
San Pedro, CA
03.2020 - 08.2021
- Delivered in-depth training to workers in food preparation and customer-facing roles
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
Server Supervisor
Magic Touch Bullet Train Sushi
Cerritos, CA
09.2021 - 02.2022
- Recruited and trained new waitstaff.
- Handled customer complaints professionally, resolving issues.
- Kept register accurate through correct billing, payment processing and cash management.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Cultivated warm relationships with regular customers.
Server
Bubba Gump Shrimp Co.
Long Beach, CA
02.2022 - Current
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently.
- Displayed enthusiasm and promoted excellent service to customers.
Education
High School Diploma -
Cerritos College
Norwalk, CA06.2022
Skills
- Cool Under Pressure
- Team Player
- Menu Memorization and Presentation
- Guest Satisfaction
- Valid Food Handlers Certification
- Conflict and Complaint Resolution
Certification
Food Handler's Card
Refrences
Derek Accardo (Server Manager)- Bubba Gump Shrimp Co.
(562) 437- 2434
Timeline
Server
Bubba Gump Shrimp Co.
02.2022 - Current
Server Supervisor
Magic Touch Bullet Train Sushi
09.2021 - 02.2022
Kitchen Supervisor
Burattino's Brick Oven Pizza
03.2020 - 08.2021
High School Diploma -
Cerritos College
Food Handler's Card
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