Summary
Overview
Work History
Education
Skills
Timeline
Generic

Richelle Moyer

South Bend,IN

Summary

Friendly customer-oriented professional skilled in advanced bartending techniques and exceptional customer service with over 10 years of experience. Proven track record in mentoring staff, enhancing workflow efficiency, and crafting innovative cocktails and consistency in not only making cocktails but food presentation. Constantly making it my mission to do my very best to enhance the customers' overall dining experience and above satisfaction through demonstrating high quality hospitality etiquette.

Overview

11
11
years of professional experience

Work History

Bartender/Coach

Ruth Chris Steakhouse
03.2021 - Current
  • Improving bartender skills by constantly training on cocktail recipes, wine and beer knowledge, customer service, bar service, and growth in the company.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, sanitation protocol, going above and beyond, and giving great service to guests.
  • Boosted overall efficiency at the bar by implementing best practices in workflow organization, time management, and multitasking strategies.
  • Enhanced customer experience by addressing complaints promptly, offering personalized recommendations, and maintaining a high level of professionalism throughout interactions.
  • Promoting teamwork throughout each shift by communication, having a positive attitude, and helping when needed.

Bar Manager

Bar Louie
09.2014 - 11.2021
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, maintaining a loyal customer base and repeat business, also bringing in new business by advertising and promoting.
  • Oversaw maintenance tasks for the bar area, ensuring a clean, safe and comfortable environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards, bartending knowledge, and giving them a safe place to tend bar.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Organized and maintained legal documentation of the restaurant and workers.

Education

Associate of Arts - Journalism And Mass Communication

IPFW
Fort Wayne, IN
05-2013

Skills

  • Advanced bartending techniques and knowledge
  • Performance, customer service, multitasking, communication, decision making and organization skills
  • Food safety, sanitation, and alcohol safety training
  • Cash handling proficiency
  • Mentoring and training other employees on bar knowledge, time management, team work, professional relationship building, and customer service

Timeline

Bartender/Coach

Ruth Chris Steakhouse
03.2021 - Current

Bar Manager

Bar Louie
09.2014 - 11.2021

Associate of Arts - Journalism And Mass Communication

IPFW

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