Richelle Neighbours
Grand Terrace,Ca.
Summary
A highly organized and detail-oriented skilled Administrator successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions. Proven ability to successfully manage daily operations and ensure compliance with local and federal regulations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Administrator
Heritage Gardens
03.2023 - 12.2023
- Supervise and lead nursing home staff
- Manage and maintain the daily operation of a 110- bed skilled nursing home
- Manage 150 employees
- Ensure compliance with state and federal regulations
- Quality Assurance and Continuous Improvement
- Improved employee productivity with effective time management strategies for daily tasks.
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Unwavering Commitment to Residents, staff, and company
- Develop and maintain budget
- Manage financial resources and accounts
- Develop and implement marketing strategies
- Monitor and evaluate staff performance
- Develop and maintain relationships with resident and families
- Develop and implement policies and procedures
Administrator in Training
AIT Graduate, Valley Healthcare Center
07.2021 - 07.2022
- Preceptor - Bradley Steege
- Observation and Participation of Rotations completed in Administration, Human Resources, Nursing, Business Office/Financial Management, Diet, Rehab, Medical Records, Activities, Social Services/Admissions, Housekeeping/Laundry, and Environmental Management/Maintenance
- Assisted in managing all aspects of the business over the course of my training
- Provided high-quality support to multiple departments by coordinating projects and managing communication between teams.
Director of Rehabilitation
Reliant
01.2020 - 03.2023
- Enhanced patient outcomes by developing and implementing innovative rehabilitation programs
- Streamlined operational processes for increased efficiency in patient care delivery
- Meetings: Clinical Rounds, Stand Up, PDPM, RNA, IDT Care Conferences, PPS, QA, Triple Check, Safety, Family Training
- Direct recruitment, hiring, training, retention of staff
- Financial and operational projections
- Patient Caseload/Scheduling
- Plan, direct, monitor activities for staff/residents
- Maintained Survey complaint for annual survey
- Review, evaluate and address daily concerns with staff, residents, family
Assistant DOR / COTA
Terracina Post Acute /CoTA
12.2019 - 07.2021
- Weekly DOR responsibilities
- Planned and administered a range of treatments and therapeutic exercise programs involving active and passive ranges of motion and muscle reeducation
- EOM paperwork, Billing, MDS Management
- Scheduling of Patient caseload and all therapists
- Stand-Up Meetings
- Educated patients and family members regarding diagnosis, injury prevention, and therapeutic treatments
- Monitored and recorded patient progress in response to therapy
- Recorded detailed prognosis, treatment, responses and progress notes in patients’ charts
- Taught patients how to live within the limits of their capabilities and celebrated their success
- Improved patient outcomes by developing and implementing individualized therapy plans.
- Enhanced patient mobility with customized exercise programs and adaptive equipment recommendations.
COTA
Loma Linda Home Health
01.2019 - 01.2021
- Educated patients and family members regarding diagnosis, injury prevention, and therapeutic treatments
- Planned and administered a range of treatments and therapeutic exercise programs involving active and passive ranges of motion and muscle reeducation
- Monitored and recorded patient progress in response to therapy
- Recorded detailed prognosis, treatment, responses and progress notes in patients’ charts
- Taught patients how to live within the limits of their capabilities and celebrated their success
COTA
Options For Rehab
03.2015 - 01.2021
- Educated patients and family members regarding diagnosis, injury prevention, and therapeutic treatments
- Planned and administered a range of treatments and therapeutic exercise programs involving active and passive ranges of motion and muscle reeducation
- Monitored and recorded patient progress in response to therapy
- Recorded detailed prognosis, treatment, responses and progress notes in patients’ charts
- Taught patients how to live within the limits of their capabilities and celebrated their success
- Collaborated with occupational therapists to enhance therapy sessions and optimize patient progress.
Pinnacle Rehab | COTA
04.2013 - 06.2016
- Educated patients and family members regarding diagnosis, injury prevention, and therapeutic treatments
- Planned and administered a range of treatments and therapeutic exercise programs involving active and passive ranges of motion and muscle reeducation
- Monitored and recorded patient progress in response to therapy
- Recorded detailed prognosis, treatment, responses and progress notes in patients’ charts
- Taught patients how to live within the limits of their capabilities and celebrated their success
Redlands Healthcare, COTA/DOR AIDE
01.2007 - 04.2013
- Weekly DOR responsibilities
- EOM paperwork, Billing, MDS Management
- Patient Caseload/Scheduling all therapists
- Dining Room rounds, Restraints, Audits/Follow-up of Weeklies
- Stand-Up Meetings
- Educated patients and family members regarding diagnosis, injury prevention, and therapeutic treatments
- Planned and administered a range of treatments and therapeutic exercise programs involving active and passive ranges of motion and muscle reeducation
- Monitored and recorded patient progress in response to therapy
- Recorded detailed prognosis, treatment, responses and progress notes in patients’ charts
- Taught patients how to live within the limits of their capabilities and celebrated their success
Education
Bachelors OF Science -
Bachelor of Science - Psychology
California Coast University
07.2019
Associate of Arts - Occupational Therapy Assistant
Loma LInda University
6.2005
Skills
- Leadership and training skills
- Judgment & Decision Making
- Strong Interpersonal Skills
- Budgeting and accounting skills
- Complex Problem-Solving
- Knowledge of federal, state, and local laws
- Customer and Personal Service
- Active listening & Communication Skills
- Organizational Skills and Dependable
- Strategic Planning
- Stakeholder Relations
- Team Collaboration
- Continuous Improvements
- Resident Satisfaction
Additional Information
- NHA License 1211159 COTA License BLS Certification
Certification
- Administrator in Training Program - 7/21 - 7/22
- COTA License
- BLS Certification
Timeline
Administrator
Heritage Gardens
03.2023 - 12.2023
Administrator in Training
AIT Graduate, Valley Healthcare Center
07.2021 - 07.2022
Director of Rehabilitation
Reliant
01.2020 - 03.2023
Assistant DOR / COTA
Terracina Post Acute /CoTA
12.2019 - 07.2021
COTA
Loma Linda Home Health
01.2019 - 01.2021
COTA
Options For Rehab
03.2015 - 01.2021
Pinnacle Rehab | COTA
04.2013 - 06.2016
Redlands Healthcare, COTA/DOR AIDE
01.2007 - 04.2013
Bachelors OF Science -
Bachelor of Science - Psychology
California Coast University
Associate of Arts - Occupational Therapy Assistant
Loma LInda University
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