Richelle Olmos

I work In the back house on the hardline. I gather all products for men, women and children accessories and place them on a bakers like cart. After I am done with that I start to process the clothing, which means ticket and place sensors , then on a rail and when it is filled I take it out on the sales floor and put it in the proper department.

• Greeted customers and provided exceptional customer service.
• Assisted customers with product selection, sizing and styling.
• Provided accurate information about products, prices and services.
• Maintained up-to-date knowledge of store merchandise and policies.
• Built relationships with customers to encourage repeat business.
• Restocked shelves as needed to ensure sufficient inventory levels.
• Demonstrated product features and benefits for customers' needs.
• Handled customer complaints in a professional manner.
• Upsold additional items based on customer interests and needs.
• Maintained cleanliness of store environment including floors, windows, displays.
• Helped customers find specific products, answered questions and offered product advice.
• Engaged customers in friendly, professional dialogue to determine needs.
• Analyzed customer feedback data to recommend improvements in service quality.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Worked with fellow sales team members to achieve group targets.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Assessed customer needs to provide assistance and information on product features.
• Received and displayed product shipments on store retail shelves upon delivery.
• Greeted customers to determine wants or needs.
• Cleaned shelves, counters and tables to maintain organized store.
• Answered store and merchandise questions and led customers to wanted items.
• Stocked shelves and supplies and organized displays to focus customer attention on specific items.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Organized store by returning merchandise to proper areas and restocked displays.
• Recommended merchandise to customers based on needs and preferences.
• Watched for and recognized security risks and thefts to prevent or handle situations.
• Placed special orders or called other stores to find desired items.
• Ticketed, arranged and displayed merchandise to promote sales.
• Recommended, selected and located merchandise based on customer desires.