Richelle Paulino
San Diego,CA
Summary
Highly-skilled phlebotomist with 10+ years of experience in healthcare settings. Provides compassionate and professional care. Proficient in collecting blood specimens and processing for further analysis.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Healthcare Worker
IHHS STATE OF CA
09.2020 - Current
- Improved patient satisfaction by providing compassionate and empathetic care.
- Utilized critical thinking skills during emergency situations, contributing significantly to successful outcomes under pressure.
- Actively contributed towards improving overall quality of patient care through regular departmental audits, identification of potential risk areas, and implementation of corrective measures.
- Partnered with healthcare teams to address care plan management, development and implementation.
- Prepared and delivered meals to patients, assisting with feeding when necessary.
Lab Tech - Phlebotomist
LabCorp
05.2013 - 05.2015
- Maintained compliance with all safety regulations in labeling and storing specimens
- Improved patient experience by explaining collection processes while demonstrating genuine care
- Performed all necessary handling and centrifugation of samples
- Communicated with all technician and insurance providers to provide a seamless experience for patients.
Claims Processor
Dr. Karp
06.2012 - 03.2013
- Assist in developing recommendations for improvements to the claim processing system.
- Meet the performance goals established for the position in the areas of: efficiency, accuracy, quality and attendance.
- Assisting with continuous improvement.
- Communicate identified trends to the Claims Department Supervisor for use in development of provider training program.
- Increased accuracy in claims processing by verifying policyholder information and cross-referencing with available records.
- Maximized claim efficiency by thoroughly reviewing and analyzing insurance claims.
Phlebotomist
Quest Diagnostics
09.2010 - 05.2012
- Performed a variety of routine blood draws from patients including venipuncture, heel sticks, and finger sticks using standard equipment
- Collected, processed, labeled, and stored specimens from 1500+ patients
- Performed all daily activities of the patient service center accurately
- Collected specimens according to established procedures.
Phlebotomist
Mount Sinai Hospital
02.2009 - 08.2010
- Confidently and carefully drew blood from patients of all ages
- Researched client information and verified all written and electronic orders by utilizing lab technology systems
- Complied with departmental policies, protocols and procedures
- Assisted with the submission of data when required
- Provided laboratory support information, specimen and results and reports for patients nearby hospitals.
Education
Certificate - Phlebotomy Technician
The Manhattan Institute
New York, NY01.2009
Certificate - EKG Technician
The Manhattan Institute
New York, NY01.2009
Skills
- Detail-Oriented
- Patient Communication
- Medical Records
- Microsoft Access
- Claims review
- Accuracy and Precision
- Transactions reconciliation
- Claims
- Patient Care
- Venipuncture
- Order of draw
- Specimen handling
- Sample and specimen collection
- Butterfly needle technique
- HIPAA Compliance
- Venipuncture Expertise
- Patient confidentiality
- Specimen labeling procedures
- Blood collection techniques
- Communication abilities
- Patient support
- Data Entry
- Specimen Preparation
- Medical terminology knowledge
- Blood culture collection
- Capillary puncture
- Quality Control
- Paperwork Processing
- Pediatric phlebotomy
- Recording data
- Patient preparation
- Syringe method
- Quality control guidelines
- Skin puncture
- Medical Records Management
Certification
Phlebotomy Technicians Certification
Locations
San Diego
Timeline
Healthcare Worker
IHHS STATE OF CA
09.2020 - Current
Lab Tech - Phlebotomist
LabCorp
05.2013 - 05.2015
Claims Processor
Dr. Karp
06.2012 - 03.2013
Phlebotomist
Quest Diagnostics
09.2010 - 05.2012
Phlebotomist
Mount Sinai Hospital
02.2009 - 08.2010
Certificate - Phlebotomy Technician
The Manhattan Institute
Certificate - EKG Technician
The Manhattan Institute
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