Richelle Sebeck
Cottage Grove,OR
Summary
Resourceful Accounts Payable Specialist known for excellent account management and time management skills. Expert in great customer service skills. Meticulous and enterprising worker dedicated to excellence.
Overview
17
17
years of professional experience
Work History
Accounts Payable
Minco
07.2022 - 10.2023
- Completed timely accurate verification's and coding with many departments, including verifying large volumes of invoices to be paid
- Claims include, but are not limited to, purchase orders, contract payments, vendor invoices, telecom invoices, travel arrangements, travel reimbursements, fuel bills, utility invoices, and rent payments for offices space, storage spaces as well as employee and recruiter payments
- Prepare and enter payments and adjustments into SAP, which requires an advanced knowledge of the accounting system and accounting principles
- All transactions were in conformance with Generally Accepted Accounting Principles (GAAP), as well as policies, rules, and procedures
- Corresponded with vendors, customers, and management independently, using courtesy and tact, to resolve statement problems and claim disputes
- Completed special projects as assigned by Accounting Manager
- Including, but not limited to, research on various subjects, compilation of data for financial statements, retrieval of payment records for management review, scanning, and assisting all upper management.
Accounts Payable / Technician Coordinator
Arbon Equipment
11.2021 - 06.2022
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Maintained good working relationships with vendors and resolved disputes.
- Prepared vendor invoices and processed incoming payments.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Organized work to meet demanding production goals.
- Maintained quality assurance and customer satisfaction objectives.
- Applied critical thinking and research to address complex issues.
- Mentored junior technicians in maintenance, repair and reporting duties.
- Tracked and recorded parts and labor costs related to each service call.
Account Manager / Purchasing / Accounts Payable
Pugleasa
10.2018 - 11.2021
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
Account Manager/Customer Service/Accounts Payable
Scanlan International
06.2015 - 09.2018
- Managing a Portfolio of accounts for domestic and international customer and distributors
- Including, independent reps
- Responsible for entering all new orders including modifications and special etching requests for doctors Generating quotes and RGA’s per all customer requests Updating database daily with proper/current customer information Working closely with engineers to assure customer satisfaction Providing sales team and sales reps with appropriate product changes per drawings Responsible for maintaining confidential filing for independent reps and distributors Working close with manufacturing engineers to insure production deadlines Answering incoming calls as well as making all outgoing calls to my customers working closely with AP department to insure accurate payments
- Working closely with instrument artisans to ensure customer satisfaction on repairs and modifications to meet customer deadlines
- Updating database daily with proper/current customer information Maintaining and updating international shipping calendars Maintaining database/profiles for independent reps and distributors Proofing all orders for errors and providing feedback to co-workers on errors Warehouse picking and packing/Inventory counting/international paperwork prep using AES online Team Lead for process changes on spooling
Senior Customer Service Rep.
Honeywell through US Tech Solutions
10.2013 - 06.2015
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Responded to customer calls and emails to answer questions about products and services.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Informed customers of product, price and policy changes to educate on issues and resolve concerns.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Collaborated with production and shipping teams to determine likely timetables and organize efficient deliveries.
- Visited customer offices to handle on-site concerns and maximize account loyalty.
- Exhibited high energy and professionalism when dealing with clients and staff.
Aerospace and Defense Account Manager
Spectrum Plastics Group
03.2013 - 06.2013
- Reporting of forecast weekly to management Drive production and schedule all incoming PO’s into MRP systems Familiar with bill of materials to determine proper parts ordering Writing work instructions for engineers Updating database daily with proper/current customer information Responsible for returned goods authorization’s (RGA’s) (RMA’s) Investigating through BOM’s and schematic drawings when customers change REV’s Familiar with ECO’s (Engineering Change Orders) Creating and maintaining open customer projects providing open order reports to Managers on a weekly basis Order entry Managing customer accounts
Customer Service Representative
Thiele Technologies
05.2011 - 03.2013
- Receiving incoming calls for aftermarket parts department Making outgoing sales calls on existing quotes & weekly promotions Entering faxed orders Familiar with bills of materials to determine proper parts ordering Working closely with engineers to assure customer satisfaction Resolving customer needs through BOMs and Schematics Entering 200+ orders per day through customer purchase orders/calls/faxes Updating database daily with proper/current customer information Tracking customer purchases with UPS/FEDEX website Responsible for returned goods authorization’s (RGA’s)
Sales Technician/Customer Service
Twin Cities Fan Company
12.2010 - 05.2011
- Received customer purchase orders and entered in a timely manner Responsible for tracking customer purchase orders Provided customer service to inside and outside sales Responsible for resolving all issues with purchase orders Worked closely with engineers and sales team to ensure proper order entry Upselling to customers/sales reps when necessary Provided sales team and sales reps with appropriate product changes Responsible for order coordination (i.e
- Priority orders) Maintaining company database system/notes and errors
Customer Service Rep/Production Tech
Sensonix, Inc.
09.2006 - 03.2008
- Incoming calls answering up to 70 calls/day Providing meeting room and meals for all customer/engineer meetings Provided executives/engineer’s with meeting material Provided customer service for all engineers Admin: Secretarial and Office filing Arranged travel schedule airline, car and hotel Helped company become ISO 9001 certified Encapsulating PCB boards to make lead-less parts Working close with manufacturing engineers to insure production deadlines Thru-hole and surface mount soldering, rework, wire jumping Sorting and distributing incoming mail for engineers Planning and organizing meetings
Education
High School Diploma -
Ashwood University
Online05.1990
Skills
- Communication
- Mathematics
- Accounting
- Time management
- Phone etiquette
- Writing
- Reporting
- Quickbooks
- Customer Relations
- Financial Research
- Accounts Payable
- Inventory Management
- Attention to Detail
- SAP
- Purchase Orders
- Vendor Relationships
- Data Entry and 10-Key
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with a team of 8 in the development of paperless invoicing.
- Documented and resolved failures in over 600 customer account issues which led to company wide communication and sales.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Related Training
- Work related training Certificates
- Extra Certification IPC 610
- Microsoft Outlook Office
- SAP Certified
Timeline
Accounts Payable
Minco
07.2022 - 10.2023
Accounts Payable / Technician Coordinator
Arbon Equipment
11.2021 - 06.2022
Account Manager / Purchasing / Accounts Payable
Pugleasa
10.2018 - 11.2021
Account Manager/Customer Service/Accounts Payable
Scanlan International
06.2015 - 09.2018
Senior Customer Service Rep.
Honeywell through US Tech Solutions
10.2013 - 06.2015
Aerospace and Defense Account Manager
Spectrum Plastics Group
03.2013 - 06.2013
Customer Service Representative
Thiele Technologies
05.2011 - 03.2013
Sales Technician/Customer Service
Twin Cities Fan Company
12.2010 - 05.2011
Customer Service Rep/Production Tech
Sensonix, Inc.
09.2006 - 03.2008
High School Diploma -
Ashwood University
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