Richelle Smith
Harrisburg,PA
Summary
Early-career hospitality professional with experience serving pints, cocktails, and menu items in busy brewery and restaurant settings. Skilled in guest relations, menu pairing, and order processing, with a strong focus on accurate POS use and smooth service. Dependable support for customer satisfaction and efficient shifts.
Overview
2
2
years of professional experience
Work History
Server
Shorty's Pins x Pints
Pittsburgh, Pennsylvania
2023.12 - 2024.05
- Served pints, cocktails, and menu items to enhance customer experience at the bar.
- Delivered attentive customer service to ensure guest satisfaction.
- Executed opening and closing procedures, preparing restaurant for service by setting up dining area and restocking supplies.
- Used POS terminals to enter orders, split bills, and total checks.
Bartender
Big Bottom Brewery
Dillsburg, Pennsylvania
2022.07 - 2023.06
- Served craft beer and cocktails in Big Bottom Brewery taproom
- Recommended brewery pours, flights, and seasonal drinks to guests
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
Education
Bachelor of Arts -
University of Pittsburgh
Pittsburgh, PA2025-05
Skills
- Beverage preparation
- Drink recommendations
- Menu pairing
- Order processing
- POS systems
- Cash handling
- Guest relations
Timeline
Server
Shorty's Pins x Pints
2023.12 - 2024.05
Bartender
Big Bottom Brewery
2022.07 - 2023.06
Bachelor of Arts -
University of Pittsburgh