Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Richelle Stewart

Lexington,Fayette

Summary

Capable patient representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 6 years of relevant work experience to the team.

Overview

11
11
years of professional experience

Work History

Patient Access Representative

Baptist Health Medical Group
01.2016 - Current
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
  • Facilitated communication between patients and various departments and staff.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record
  • Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients
  • Applied administrative knowledge and courtesy to explain procedures and services to patients
  • Helped address client complaints through timely corrective actions and appropriate referrals
  • Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions
  • Recommended service improvements to minimize recurring patient issues and complaints
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures
  • Taught patients and families to use at-home medical equipment
  • Followed document protocols to safeguard confidentiality of patient records

Support Worker

Cabinet For Health And Family Services
07.2013 - 12.2015
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Created, prepared and delivered reports to various departments
  • Standardized office structures and processes to promote collaboration and increased performance
  • Established and updated work schedules to account for changing staff levels and expected workloads

Dietary Aide

Good Samaritan Hospital Medical Center
05.2008 - 03.2010
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
  • Maintained strict levels of cleanliness for tables, floors and prep areas.
  • Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area.
  • Added food items, beverages and utensils to trays and immediately delivered to correct rooms
  • Delivered nourishment and supplements to nurse station for distribution to specific residents
  • Increased aide productivity by working closely with staff to redesign cleaning protocols, processes and workflows
  • Maintained strict levels of cleanliness for tables, floors and prep areas
  • Upheld efficiency of meal services by pre-setting tables before patients arrived

Education

High School Diploma -

Lafayette High School
Lexington, KY
06.2002

High School Diploma -

Fire Christian Academy
Lexington Ky
07.2021

Skills

  • Patient Health Information Access
  • Verbal and Written Communication
  • Encryption Software
  • EPIC EMR
  • Comfort with Technology and Databases
  • Time Management
  • Clerical and Filing Support
  • Multitasking and Organization
  • Customer Service
  • Database Search and Data Entry Skills
  • Administrative and Office Support
  • Demographics Information

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Patient Access Representative

Baptist Health Medical Group
01.2016 - Current

Support Worker

Cabinet For Health And Family Services
07.2013 - 12.2015

Dietary Aide

Good Samaritan Hospital Medical Center
05.2008 - 03.2010

High School Diploma -

Lafayette High School

High School Diploma -

Fire Christian Academy

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Richelle Stewart