Richelle Weigner
3612 Darcy Ct,GA
Summary
Talented business and customer relations professional with self-directed nature and analytical problem-solving abilities. Excellent project management, communication and planning abilities. Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.
Overview
8
8
years of professional experience
Work History
Server
Governors Gun Club
12.2024 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Managed multiple tables simultaneously while maintaining high standards of service and attention to detail.
- Trained new staff on menu offerings, service protocols, and effective communication techniques with customers.
- Collaborated with kitchen staff to coordinate timely food delivery and address guest inquiries efficiently.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty to establishment.
- Monitored dining area cleanliness, ensuring compliance with health regulations and creating a welcoming atmosphere.
- Assisted management in inventory control by tracking supply levels and minimizing waste through efficient practices.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Outback Steakhouse
03.2019 - 02.2020
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Greeted and maintained relationships with regular customers.
Line Cook
Outback Steakhouse
10.2018 - 05.2019
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
- Prepared items like bacon ahead of time to promote efficiency in dish garnishing.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
- Grilled meats and seafood to customer specifications.
- Prepared food items such as meats, poultry and fish for frying purposes.
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
Key Holder
Dunkin' Donuts Franchising
05.2018 - 05.2019
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management and providing leadership.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
- Accepted and processed customer returns.
- Trained and mentored new employees.
- Opened and closed store 6 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Rotated stock according to dates and protocols.
Kitchen Manager
Sonic Drive In
08.2017 - 04.2018
- Coordinated and organized all restaurant inventory.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
Key Holder
Outback Steakhouse
06.2021 - 2023
- Supervised daily operations, ensuring smooth service and adherence to company standards.
- Trained and mentored team members on operational procedures and customer service excellence.
- Managed cash handling processes, maintaining accuracy in financial transactions and reporting.
- Conducted inventory management, optimizing stock levels to reduce waste and improve efficiency.
- Implemented training programs for new hires, enhancing onboarding experience and employee performance.
- Resolved customer complaints promptly, fostering positive dining experiences and loyalty.
- Scheduled staff shifts effectively, balancing labor costs with service demands to optimize productivity.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
Out Specialist
Take
07.2020 - 2021
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Kept detailed records of project progress, discrepancies and other funding issues.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs.
- Received and responded to customer requests via letter, email, telephone and in-person approaches.
- Resolved employment-related disputes through proactive communication.
- Kept projects on schedule by managing deadlines and adjusting workflows as needed.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Education
High School Diploma -
Pennfoster
Douglasville, GASkills
- Customer service
- Responsible
- Customer Relations
- Supervision
- Teamwork
- Relationship-Building
- Supply Management
- Planning and Coordination
- Kitchen Management Experience
- Food Production
- Management
- Food Preparation
- Strong work ethic
- Hospitality service expertise
- Cleanliness standards
- Sales techniques
- Sales expertise
- Suggestive selling
- Guest relations management
- Point of sale operation
- Relationship management
Timeline
Server
Governors Gun Club
12.2024 - Current
Key Holder
Outback Steakhouse
06.2021 - 2023
Out Specialist
Take
07.2020 - 2021
Server
Outback Steakhouse
03.2019 - 02.2020
Line Cook
Outback Steakhouse
10.2018 - 05.2019
Key Holder
Dunkin' Donuts Franchising
05.2018 - 05.2019
Kitchen Manager
Sonic Drive In
08.2017 - 04.2018
High School Diploma -
Pennfoster