Richelle Wilson
Dallas,Texas
Summary
Ethical Auto Claims Adjuster with excellent customer service skills to take on multiple cases while meeting strict deadlines. Adept at determining the level of loss for auto claims cases and deciding on a fair compensation for clients. Strong organizational and communication traits. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Claims Adjuster
Statefarm Insurance
12.2022 - 08.2023
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Prepared summaries of damage, payments, and policy coverage.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Negotiated with claimants to settle claims.
Administrative Assistant II
UPS
06.2020 - 08.2022
- Execute a comprehensive examination of various documents including commercial invoices, international bills of lading, and shipping documents to ensure completeness and accuracy
- Research and correct errors resulting from incorrect pre-advise information
- Compile and save shipping documents (paper or electronic) to comply with government regulations
- Preparation of complex reports/presentations
- Analysis using various software packages and databases, e.g
- MS Access
- Determining methods and procedures for completing complex tasks
- Providing advanced office support knowledge and skills
- Preparing and/or coordinating information for internal and external contacts
- Text
- All other task as assigned by supervisor and or manager
- This job description is intended to describe the general nature and level of work being performed by persons assigned to this classification
- It is not intended to be an exhaustive list of all job responsibilities, duties and skills required for this position
- Individuals who accept this job opportunity will be expected to be flexible in assisting with coverage in other departments, during fluctuations in volume, vacation coverage or leave of absence coverage and as required by their management team.
Customer Advocate Specialist
Mary Kay
08.2017 - 03.2020
- Build and maintain strong, long-lasting customer relationships
- Operate as the central point of contact for the customers regarding their subscription
- Clearly communicate customer issues and objectives to Liferay's Customer Support team to help ensure timely and successful solutions
- Forecast and track projects to understand customer goals and proactively prevent future challenges
- Assist with high priority customer escalations and restore trust in the Support team’s ability to deliver resolution
- Manage and align customer’s expectations to fit with Liferay’s support policies
- Provide monthly reports on customer health and project progress
- Provide regular updates, reports, and internal projects to department managersExecuted company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
- Continually updated a leadership resume and honed skills by participating in various management trainings
Team Lead
Bath & Body Works
08.2015 - 08.2017
- Managing the day-to-day activities of the team
- Motivating the team to achieve organizational goals
- Developing and implementing a timeline to achieve targets
- Delegating tasks to team members
- Conducting training of team members to maximize their potential
- Empowering team members with skills to improve their confidence, product knowledge, and communication skills
- Conducting quarterly performance reviews
- Contributing to the growth of the company through a successful team
- Creating a pleasant working environment that inspires the team
- Problem solving
- Managing project progress
- Reporting progress to stakeholders
- Coaching to improve team member skill sets
- Motivating team members to accomplish their goals
- Nurturing team member strengths and identifying areas for improvement
- Representing and advocating for team needs
Education
BBA - Business Finance
University of North Texas
Denton, TX12.2022
Associates Degree - Business Finance
Texas Southern University
Houston, TX08.2019
Diploma - undefined
Desoto High School
DeSoto, TX05.2017
Skills
- Licensed in more than 11 states including Texas
- All lines Adjusting license
- Communication skills, Customer service, Computer literacy, Time management, Documentation review,
- Claims Investigations,Liability Determinations,Customer Experience,Microsoft excel,
- Microsoft word, English, Leadership, Guest services, Team Leader, Adaptability, Retail Sales, Receptionist, Recruiting,
- Customer Relationship Management, Microsoft Office, Microsoft Word, Microsoft Powerpoint, Microsoft Outlook
- Examine Reports
- Data Verification
Certification
- Licensed [All lines adjusting]
- Statefarm Auto certification
- Statefarm Property certification
- Symbility certification
- TWIA certification
Timeline
Claims Adjuster
Statefarm Insurance
12.2022 - 08.2023
Administrative Assistant II
UPS
06.2020 - 08.2022
Customer Advocate Specialist
Mary Kay
08.2017 - 03.2020
Team Lead
Bath & Body Works
08.2015 - 08.2017
BBA - Business Finance
University of North Texas
Associates Degree - Business Finance
Texas Southern University
Diploma - undefined
Desoto High School
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