Richelle Ann Lawrence
Bronx,NY
Summary
Professional and successful Sales Manager with robust experience, seeking a challenging and rewarding position. I am ready to incorporate both my educational background and personal experience . I have established and grown relationships with numerous clients and customers in a fast paced sales environment. In my future position, I will maximize sales by diligently leading a sales team, ensuring communication with key clients and seeking out potential new clients to exceed sales goals. Confident that my skills, determination, work ethic, and positive attitude will prove to be a valuable asset to your organization. Enthusiastic financial services professional highly effective at working with clients of all levels and backgrounds. Friendly and personable with adaptable approach. Exceptional knowledge in credit management and debt relief.
Overview
15
15
years of professional experience
Work History
Financial Consultant
Prudent Financial Solutions
03.2024 - 06.2024
- Educated clients on various credit repair options, empowering them to make informed decisions about their financial future.
- Analyzed financial needs of clients and developed tailored strategies to meet goals.
- Participated in ongoing professional development opportunities, refining skills and acquiring new knowledge to better serve clients in an ever-changing industry landscape.
- Improved clients'' financial situations through comprehensive debt analysis and customized action plans.
- Responded to client concerns and questions about credit scores and methods to improve numbers.
- Stayed up-to-date on industry trends and regulations, ensuring compliance and best practices were consistently followed within the organization.
- Evaluated credit reports to uncover problems and develop strategies for consolidating and reducing client debt.
- Assisted clients with debt-relief options.
- Maximized debt reduction results with thorough research on creditors'' policies and practices.
- Increased client retention rates by conducting regular follow-ups, ensuring continued progress towards their financial goals after initial consultations concluded.
- Contacted major credit bureaus to obtain copies of files and discuss specific entries.
- Interviewed clients by telephone or in-person to gather financial information.
- Fostered strong relationships with clients, leading to high satisfaction levels and referrals.
- Answered over 150 customer calls per day.
Financial Consultant
Strategic Financial Solutions
09.2023 - 02.2024
- Educated clients on various credit repair options, empowering them to make informed decisions about their financial future.
- Analyzed financial needs of clients and developed tailored strategies to meet goals.
- Participated in ongoing professional development opportunities, refining skills and acquiring new knowledge to better serve clients in an ever-changing industry landscape.
- Improved clients'' financial situations through comprehensive debt analysis and customized action plans.
- Responded to client concerns and questions about credit scores and methods to improve numbers.
- Stayed up-to-date on industry trends and regulations, ensuring compliance and best practices were consistently followed within the organization.
- Evaluated credit reports to uncover problems and develop strategies for consolidating and reducing client debt.
- Assisted clients with debt-relief options.
- Maximized debt reduction results with thorough research on creditors'' policies and practices.
- Increased client retention rates by conducting regular follow-ups, ensuring continued progress towards their financial goals after initial consultations concluded.
- Contacted major credit bureaus to obtain copies of files and discuss specific entries.
- Interviewed clients by telephone or in-person to gather financial information.
- Fostered strong relationships with clients, leading to high satisfaction levels and referrals.
- Answered over 150 customer calls per day.
Sales Manager
Ashley Furniture Homestore
03.2019 - 09.2023
- Continually meeting or exceeding sales quotas
- Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets
- Monitoring the performance of the sales team
- Ensuring that the store is clean and well-maintained at all times
- Building and maintaining good working relationships with customers
- Identifying opportunities and strategies to increase sales
- Regularly attending sales meetings and training sessions
- Ensuring that the store is adequately stocked with company products
- Performing all duties of the Sales Manager in cases of absence or emergency.
Operations Manager
CVS Pharmacy
12.2016 - 02.2019
- Overseeing sales assistants, cashiers, shelf stockers, and other pharmacy employees
- Preparing drugs and executing prescription orders for collection or delivery
- Ordering pharmacy supplies and controlling the inventory on a daily basis
- Enforcing best practice protocols when storing prescription drugs and controlled substances
- Verifying prescription details with the healthcare specialists who prescribed them, when required
- Advising customers about the recommended use, dosage, and possible side-effects of medication
- Maintaining an approved drug and controlled substances list and verifying expiry dates
- Monitoring product displays and shelves, as well as the general appearance of the pharmacy
- Addressing customers' requests and complaints
- Appointing and training new pharmacy employees and scheduling shifts.
Assistant Store Manager
Duane Reade
12.2013 - 12.2016
- Demonstrated integrity, honesty, and knowledge that promote the culture, values, and mission
- Worked closely in a team atmosphere and maintain a positive attitude
- Ensured prompt service in the Pharmacy department by assisting customers and operating the cash register
- Led by example and ensure the entire staff is providing superior customer service
- Built relationships with customers and the community to establish long-term business growth
- In charge of around $6,000,000 worth of sales per year for cooperate
- Used progressive discipline techniques to correct undesirable behavior, and praise to reward exemplary performance
- Ensured compliance to applicable labor laws, legal requirements, company policy, and the collective bargaining agreement
- Practiced and executed all store regulations/policies in a professional manner
- Created a comfortable and happy environment for every customer, returning or new.
Store Manager
Dunkin Donuts
03.2009 - 11.2013
- Answered customers' questions and addressed problems and complaints in person and via phone
- Opened and closed the store, which includes counting cash drawers and making bank deposits
- Offered exceptional customer service to differentiate and promote the company brand
- Built customer confidence by actively listening to their concerns and giving appropriate feedback
- Created all sales forecasts for coming weeks as guide for budgets on manpower and inventory
- Kept overall Cost of Goods within the target percentages and Net Sales higher than the prior year
- Ensured compliance and execution of company customer service and sales training programs and standards are adhered to
- Participated in the manager on duty program, which requires a complete understanding of all store procedures.
Education
Bachelor Of Administrative Studies - Business Management
Mercy College
Dobbs Ferry, NY05.2009
Skills
- KPI Determination
- Problem Solving
- Customer Engagement
- Sales Management
- Strategic Planning
- Training & Development
- Account Management
- Relationship Building
- Setting individual sales targets with the sales team
- Tracking sales goals and reporting results as necessary
- Overseeing the activities and performance of the sales team
- Developing sales team through motivation, counseling, and product knowledge education
- CRM Navigation
- Script Reading
- Outbound telemarketing
- Call Center Operations
Timeline
Financial Consultant
Prudent Financial Solutions
03.2024 - 06.2024
Financial Consultant
Strategic Financial Solutions
09.2023 - 02.2024
Sales Manager
Ashley Furniture Homestore
03.2019 - 09.2023
Operations Manager
CVS Pharmacy
12.2016 - 02.2019
Assistant Store Manager
Duane Reade
12.2013 - 12.2016
Store Manager
Dunkin Donuts
03.2009 - 11.2013
Bachelor Of Administrative Studies - Business Management
Mercy College
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