RICHELLE L. CLAIBORNE
Charlottesville,VA
Summary
Gifted makeup artist with a several-year track record of providing clientele with outstanding services. Specializing in daytime, special event, and glam looks. Highly skilled in age-minimizing makeup and skincare routines. Detail-oriented, professional, and dedicated to helping others feel beautiful.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Executive Assistant to the Head of School
Renaissance School
Charlotteville, Virginia
06.2020 - Current
- Addressed top-level, high-priority issues with professional administrative discretion.
- Organized and updated calendars, while overseeing meeting and event logistics for the Head of School.
- Coordinated meeting and work schedules for staff teams and executives.
- Conducted research and collected and analyzed data to prepare reports and documents.
- Leveraged word processing software to create proposals, letters and memos.
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
- Coordinated multiple schedules using online calendaring system.
Director of Admissions/ Assistant to the Head of School
Renaissance School
Charlottesville, VA
08.2016 - 05.2020
- Designing and implementing a comprehensive strategic plan for admissions of new students to the school
- Reviewing and revising, as necessary, application materials, in cooperation with the Head of School
- Directing the admissions process and procedures from the point of inquiry through enrollment
- Presenting the school to prospective students and parents, which includes systematic and efficient handling of applications and communication with candidates and their parents, tours of the school, assisting with admissions testing scheduling, securing necessary student credentials, conducting student and parent interviews, and communicating final decisions to the applicants' families
- Maintaining the confidentiality of all information
- Reviewing with the Head of School the admissions budget and appropriate admissions and marketing materials, advertising, mailings, web pages and publications that inform prospective families about the school
- Promoting good relationships and creating networking opportunities for representatives with outside schools, institutions or groups that can be helpful in attracting quality students
- Coordinating with the Head of School in the development of written materials and other media that support admission goals and promote the school
- Conducting interviews with exiting parents to identify reasons for attrition, and developing a plan to minimize attrition
- Managing the re-enrollment of current students for the succeeding year with constant monitoring of attrition and retention, in cooperation with the Head of School and Business Manager
- Attending Board of Directors meetings to report on enrollment, as requested
- Keeping relevant statistics on all aspects of the admission and re-enrollment program
- Representing the school at various gatherings and conferences, including recruiting opportunities.
Counter Manager
Laura Mercier
Winston Salem, NC
05.2016 - 07.2016
- Created, planned, and executed luxury events
- Responsible for operational duties of day-to-day business (stock orders, tester orders, quality control for all shipments received)
- Achieve daily sales goals, event goals, and promotional goals.
Counter Manager
Lancôme
Winston Salem, NC
11.2013 - 05.2016
- Coach and train team of up to 4 Beauty Advisors on new product knowledge, client services, and individualized coaching for personal career development
- Build relationships with clients to promote loyalty through exceptional customer service
- Responsible for operational duties of day-to-day business (stock orders, tester orders, quality control for all shipments received)
- Achieve daily sales goals, event goals, and promotional goals
- Plan and execute events that create a luxury experience for clients
- Provide effective and creative leadership
- Awarded 'Counter Of The Quarter' Award for best performance in the entire Cosmetics Department for 2nd Quarter 2012
- Employee of the Month for September 2014.
Counter Manager
Lancôme
Wayne, NJ
05.2012 - 11.2013
- Coach and train team of up to 4 Beauty Advisors on new product knowledge, client services, and individualized coaching for personal career development
- Build relationships with clients to promote loyalty through exceptional customer service
- Responsible for operational duties of day-to-day business (stock orders, tester orders, quality control for all shipments received)
- Achieve daily sales goals, event goals, and promotional goals
- Plan and execute events that create a luxury experience for clients
- Provide effective and creative leadership
- Awarded 'Counter Of The Quarter' Award for best performance in the entire Cosmetics Department for 2nd Quarter 2012
- Employee of the Month for September 2014.
Counter Manager
Lancôme
New York City
02.2009 - 05.2012
- Coach and train team of up to 20 Beauty Advisors, Resident Makeup Artists and Brow Experts on skin physiology, new product knowledge, as well as their personalized areas of opportunity for maximum retail sales
- In-store liaison between team and Lancôme Education Executive, responsible for new product and new hire trainings
- Motivate team to achieve retail, appointment and pre-sell goals while promoting creativity
- Assist Business Manager with in-store retail event planning and execution
- Effectively and diplomatically resolve customer concerns
- Created monthly schedules
- Set the example for sales and professionalism at the counter
- Periodically make presentations to senior management of both Bloomingdales and Lancôme.
Resident Makeup Artist
Lancôme
08.2008 - 02.2009
- Built clientele through delivering the highest level of customer service
- Assisted Beauty Advisors with their clients to achieve higher sales
- Provided artistry support to National Makeup Artists during events.
Freelance Makeup Artist
Estee Lauder, Chanel & Lancome
New York, NY
07.2007 - 08.2008
- Provided artistry support to National Makeup Artists during events
- Increased sales and customer loyalty.
Development Associate - Children’s Hospital
University of Virginia
Charlottesville, VA
12.2006 - 07.2007
- Worked closely with Director of Annual Giving for the UVA Children’s Hospital in planning and fundraising for Telethon 2007
- Organized corporate donor visits, donor events and kickoffs
- Liaison between Charlottesville community groups and UVA Children’s Hospital fundraising team.
Senior Development Associate - Annual Fund
University of Virginia
Charlottesville, VA
09.2005 - 12.2006
- Generated fiscal reports
- Identified and researched prospects
- Managed and executed direct mail process
- Remedied computer and network malfunctions
- Implemented new office procedures
- Prepared Benefactors Society Board materials for board meetings twice a year
- Coordinated travel and managed reimbursement process for Annual Fund gift officers.
Development Associate - Temporary Assignment
University of Virginia
Charlottesville, VA
07.2005 - 09.2005
- Coordinated all travel arrangements for Annual Fund gift officers
- Generated prospect reports
- Managed overflow from receptionist position until promoted to permanent position.
Development Associate - Temporary Assignment
University of Virginia
Charlottesville, VA
03.2005 - 06.2005
- Coordinated public relations campaign for Telethon 2005
- Organized script, interviews, and check presentations for Telethon 2005
- Assisted with all individual and corporate donor correspondence.
Recruiting Assistant - Temporary Assignment
University Career Services
02.2005 - 03.2005
- Maintained logs tracking employer evaluations
- Updated employer contact database
- Provided front-office reception and customer service.
Counter Manager
Estée Lauder
Millburn, NJ
10.2003 - 02.2005
- Supervised staff of up to ten
- Strategically planned and executed 3 National Makeup Artist Events, several GWP & PWP promotions, as well as at-counter weekly focus events
- Exceeded personal and team sales goals
- Hired, trained and scheduled Beauty Advisors.
Office Manager
ESI Productions, LLC
Charlottesville, VA
05.2001 - 10.2003
- Coordinated all aspects of commercial productions
- Tracked production services for billing
- Maintained tape log and inventory
- Provided front-office reception and customer service.
Beauty Advisor
Estée Lauder
Menlo Park, NJ
01.1998 - 12.1998
- Trained in all areas of customer service
- Promoted to Counter Manager.
Manager
The Finale
New Brunswick, NJ
08.1995 - 12.1997
- Managed and hired all personnel
- Responsible for daily accounting
- Merchandised window displays and sales floor
- Assured quality of customer service and goods.
Buyer
The Finale
New Brunswick, NJ
06.1994 - 08.1995
- Created and nurtured vendor relationships
- Maximized profits.
Sales Associate
The Finale
New Brunswick, NJ
09.1992 - 05.1994
- Responsible for opening and closing store
- Provided customer service.
Education
M. Ed. - Counseling
College of William And Mary
Williamsburg, VA08-2026
Bachelor of Arts - Africana Studies & Sociology
Rutgers, The State University of New Jersey
01.1994
Skills
- Exceptional customer service
- Product Demonstration
- Client Consultations
- Sales proficiency
- Beauty transformations
- Brand building and awareness
- Makeup Application
- Sales strategy
- Special occasion makeup application
- Client Relationship Building
- Sales and Upselling
- Advance Systems
- Microsoft Office Suite
- Outlook
- Accounts Receivable
- Telephone Skills
- Filing
- Editing
Certification
- Local Support Associate Certification/ Computer Survival Skills graduate
- Advance Systems Specialist (UVA donor database)
References
REFERENCES AVAILABLE UPON REQUEST
References
References available upon request.
Timeline
Executive Assistant to the Head of School
Renaissance School
06.2020 - Current
Director of Admissions/ Assistant to the Head of School
Renaissance School
08.2016 - 05.2020
Counter Manager
Laura Mercier
05.2016 - 07.2016
Counter Manager
Lancôme
11.2013 - 05.2016
Counter Manager
Lancôme
05.2012 - 11.2013
Counter Manager
Lancôme
02.2009 - 05.2012
Resident Makeup Artist
Lancôme
08.2008 - 02.2009
Freelance Makeup Artist
Estee Lauder, Chanel & Lancome
07.2007 - 08.2008
Development Associate - Children’s Hospital
University of Virginia
12.2006 - 07.2007
Senior Development Associate - Annual Fund
University of Virginia
09.2005 - 12.2006
Development Associate - Temporary Assignment
University of Virginia
07.2005 - 09.2005
Development Associate - Temporary Assignment
University of Virginia
03.2005 - 06.2005
Recruiting Assistant - Temporary Assignment
University Career Services
02.2005 - 03.2005
Counter Manager
Estée Lauder
10.2003 - 02.2005
Office Manager
ESI Productions, LLC
05.2001 - 10.2003
Beauty Advisor
Estée Lauder
01.1998 - 12.1998
Manager
The Finale
08.1995 - 12.1997
Buyer
The Finale
06.1994 - 08.1995
Sales Associate
The Finale
09.1992 - 05.1994
M. Ed. - Counseling
College of William And Mary
Bachelor of Arts - Africana Studies & Sociology
Rutgers, The State University of New Jersey
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