Richelle Martinez
Lakewood,CO
Summary
With experience in a high-end retail environment, I have honed my customer service and sales skills and am now eager to apply them in a new field. I possess a deep understanding of client needs and extensive product knowledge, which I aim to leverage to achieve positive outcomes in my new professional landscape. Throughout my career, I have consistently exceeded expectations, fostering strong and loyal relationships with returning patrons. This dedication has resulted in promotions earned within a year at each of my previous employers.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Prestige Beauty Advisor
ULTA BEAUTY
09.2023 - 01.2025
- Taught customers how to apply makeup and recommended optimal products.
- Maintained a clean, organized, and visually appealing store environment to promote positive customer experiences.
- Sold complementary products by identifying client needs and recommending appropriate solutions, resulting in increased average transaction values.
- Developed strong relationships with vendors for exclusive product access, improving overall merchandise selection for customers.
- Kept counters and work spaces clean and neat.
- Mentored new Beauty Advisors by sharing best practices and providing ongoing support for their success within the team.
Bartender /Server
Angry Owl
01.2022 - 01.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
E-commerce/ Online Grocery
Walmart Neighborhood Market
06.2019 - 03.2022
- Duties include attending to shoppers with satisfactory customer service
- Understanding software and hand held devices, answering phone calls, trouble shooting via phone call.
- Attending and organizing events related to promotions.
- Conducted market research to identify emerging trends, using insights to develop innovative marketing campaigns and product offerings.
- Monitored online reviews closely; addressed negative feedback rapidly which helped maintain a positive brand image.
- Streamlined order processing systems, resulting in reduced fulfillment times and improved customer satisfaction ratings.
Game Room Attendant
Chuck E Cheese
03.2016 - 06.2019
- Assisted customers with redeeming tickets or points for prizes in a friendly manner.
- Maintained game equipment, including troubleshooting and performing routine maintenance tasks.
- Enhanced customer experience by ensuring a clean and safe gaming environment.
- Boosted Game Room revenue through effective up-selling of products and services.
- Assisted in organizing special events, creating memorable experiences for guests.
- Recorded daily opening and closing reports to reconcile sales.
Key Holder
Hot Topic
09.2018 - 01.2019
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
Education
CalArts Google Certificate - Ux/Ui Design
CalArts Google Certificate
Online DACC New Mexico State - Creative Writing, Ceramics, Graphic Design
DACC New Mexico State
Las Cruces, NM01-2027
Skills
- Team collaboration
- Money handling
- Adaptable to change
- Visual merchandising expertise
- Inventory management
- Cashier experience
- Professional telephone demeanor
- Friendly and outgoing
- Multitasking and organization
Awards And Acknowledgements
- Illustration for local business
- Illustration for children’s book cover (in process of publication)
- Photography published in local newspaper
- VASE competition finalist
Certification
- Alcohol Seller/Server Certification – Various State-Specific Agencies.
- Texas Driver's License
- Food Handler's Card – Various State-Specific Health Departments.
Languages
English
Native or Bilingual
Spanish
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Art
Music
Graphics
History
Makeup Artistry
Software
Adobe illustrator
Microsoft WORD
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Prestige Beauty Advisor
ULTA BEAUTY
09.2023 - 01.2025
Bartender /Server
Angry Owl
01.2022 - 01.2025
E-commerce/ Online Grocery
Walmart Neighborhood Market
06.2019 - 03.2022
Key Holder
Hot Topic
09.2018 - 01.2019
Game Room Attendant
Chuck E Cheese
03.2016 - 06.2019
CalArts Google Certificate - Ux/Ui Design
CalArts Google Certificate
DACC New Mexico State - Creative Writing, Ceramics, Graphic Design
DACC New Mexico State
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