Richiana Franklin
Daytona Beach
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Proven skills in collaborating with vendors, end customers and team members to achieve targets. Adept at organizing workloads and validating supplies, working with vendors to resolve supply issues and providing technical support and problem-solving expertise to customers. Excellent multitasker and planner. Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
6
6
years of professional experience
Work History
Student Assistant
Stetson University - Human Resources
2023.08 - Current
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Performed clerical tasks such as photocopying, scanning documents efficiently while maintaining confidentiality when necessary.
- Supported administrative staff with data entry tasks, ensuring accuracy in record-keeping systems.
- Assisted with event planning and coordination to keep events successful and provide positive experiences for attendees.
- Collaborated with team members on event planning and execution, resulting in successful campus events and activities.
- Improved communication within the office by creating informative email updates regarding deadlines and announcements.
Logistics Specialist
Army National Gaurd
2019.10 - Current
- Worked with team members to improve process integration and flow.
- Monitored equipment function to verify conformance with specifications.
- Analyzed code and corrected errors to optimize output.
- Recommended improvements to facilitate team and project workflow.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Tracked and managed transfer paperwork such as packing lists.
Sales Associate
H&M Hennes & Mauritz
2022.05 - 2024.01
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Developed trusting relationships with customers by making personal connections.
- Assessed customer needs to provide assistance and information on product features.
- Used technology resources to assist customers in locating and selecting items.
- Trained new team members in cash register operation, stock procedures and customer services.
Front Service Clerk
Publix Supermarket Customer Service
2018.06 - 2022.06
- Welcomed large volume of guests and improved overall customer service.
- Managed customer complaints and rectified issues to complete satisfaction.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Counted and inspected cash registers and reported thefts and other complex issues to management.
- Answered customer questions to maintain high satisfaction levels.
- Resolved customers' complaints regarding products or services.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Education
Associate of Arts - Associates
Daytona State College
Daytona Beach, FL05.2023
High School Diploma -
Spruce Creek High School
Port Orange, FL05.2020
Skills
- Teamwork and Collaboration
- Display Setup
- Sales Goals Attainment
- Merchandising
- Verbal and Written Communication
- Cash Handling Accuracy
- Customer Service
- Time Management
- Excellent Communication Skills
- Reliable and Punctual
- Friendly and Outgoing
- Problem-Solving
- Leadership Qualities
Affiliations
- 2017 Boy and Girls Club of Volusia/Flagler county Youth of the Year
- Member of Sigma Tau Delta International Honor Society
Timeline
Student Assistant
Stetson University - Human Resources
2023.08 - Current
Sales Associate
H&M Hennes & Mauritz
2022.05 - 2024.01
Logistics Specialist
Army National Gaurd
2019.10 - Current
Front Service Clerk
Publix Supermarket Customer Service
2018.06 - 2022.06
Associate of Arts - Associates
Daytona State College
High School Diploma -
Spruce Creek High School
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