Richie Bardes

• US Dispatch Support Ops- All things Dispatch support for the US, Canada.
• Support all ops impacts- production concerns, service improvement, process improvements etc
• Optimized resource allocation for various projects, leading to improved project completion rates.
• Evaluated program performance regularly, identifying areas for improvement and driving continuous process enhancements.
• Established strong relationships with cross-functional teams, enhancing communication and collaboration throughout the organization.
• Developed comprehensive project plans, ensuring timely delivery of milestones and overall project success.
• Implemented a standardized project status reporting structure across all programs, enhancing visibility for executive stakeholders into ongoing initiatives'' progress and health metrics.

• Moved OLVA- the largest volume location in the US into the Power Pickup process- introduced new concepts in scanning/loading/sorting
• Helped OLVA win Station of the Year, several awards to the biggest location, they had never won before
• Won a 5 Star for my work there.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Trained and guided team members to maintain high productivity and performance metrics.
• Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
• Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Led hiring, onboarding and training of new hires to fulfill business requirements.

• Senior Manager- several Locations- MSSA, OGSA, JRAA, UGNA, RFDA
• Won numerous awards at these locations by creating the process and culture in the workforce to excel.
• Ran OGSA through the 9/11 devastation in NYCA. Helped get NYCWK back on track. OGSA was the first Location back to be ahead of our plan- all the remaining locs in NYC were given aggressive new plans to help absorb the devastating losses.
• Spearheaded change management efforts for seamless adoption of new systems or processes among employees.
• Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
• Led cross-functional teams to achieve project milestones and deliver high-quality results.
• Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
• Improved team performance by providing comprehensive training and fostering a collaborative work environment.

• Promoted to Manager in FRGA we lead the Long Island District in all performance metrics for the 2 years I worked there.
• I was "Rookie Manager of the year" in 1996
• After a little more than 2 years an an Ops manager- the work we did helped me get promoted to Senior manager
• Mentored junior auditors to foster professional growth and development within the team.
• Implemented new software tools to enhance data analysis capabilities, improving overall audit effectiveness.
• Demonstrated flexibility in managing diverse projects simultaneously while maintaining a high level of professionalism under pressure situations.
• Conducted comprehensive reviews of internal controls, ensuring compliance with company policies and procedures.
• Assessed existing policies and procedures to meet goals and objectives and encourage on-time reviews.
• Kept up-to-date with tax changes and industry trends by participating in professional organizations, opportunities, and networks.

Was a heavyweight Ramp Transport Driver- moving freight from JFK to EWR and from EWR to JFK

Moved inbound freight from JFK to Long Island District Locations for the inbound Ops

Became a Lead- helped manage the trailer yard, tractor inventory/service process

• Began as a shuttle driver moving documents from EWR to LGA for am sort.
• Courier work - LGA Ap, Rikers Island, Shea Stadium Route one of the heaviest routes in LGA
• Helped run the SDR operation with Manager Hal Tarnowsky
• Safe Driver award winner for several years
• Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
• Communicated with dispatch and customers for accurate delivery information.
• Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
• Drove safely at all times to avoid accidents and harm.