Richie Charles
Tampa,FL
Summary
A motivated young professional seeking a career to utilize my problem-solving, social, and creative skills. Eager to learn, grow, and make a significant contribution to any organization.
Overview
11
11
years of professional experience
Work History
Package Handler
Fed Ex Ground
Tampa, FL
04.2022 - Current
- Stacked boxes onto pallets in an efficient manner.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Inspected packages for damages or defects and recorded any issues found.
- Assisted in training new employees on package handling processes.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Assisted in loading delivery trucks with prepared packages.
- Resolved conveyor system issues by clearing jams and blockages.
- Disposed of debris and hazardous materials properly to avoid contamination.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
Customer Advocate
Connexion Point LLC
Tampa, FL
10.2018 - 04.2022
- Ensured optimal transaction levels and resolved customer issues regarding their medicare plan
- Recorded detailed notes in customer accounts for future reference and follow-up.
- Ensured compliance with applicable laws and regulations related to the handling of personal information.
- Ensured all customer inquiries about medicare plans were addressed promptly and accurately.
- Monitored incoming calls, emails, chats and other communication channels for customer inquiries.
- Developed recommendations for changes in policy and offerings by analyzing consumer research.
- Prepared documents for customers and management, managing follow-ups
Food Service Worker
LGC Hospitality
Tampa, FL
12.2017 - 10.2018
- Performed opening and closing duties as assigned by management.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Assisted in the preparation of food items according to recipes and instructions.
- Cleaned kitchen areas, equipment and utensils.
- Ensured that all foods were prepared according to health department regulations.
- Assisted with inventory management and restocking supplies as needed.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
Landscaper
Hunters Green Golf Course
Tampa, FL
06.2013 - 12.2017
- Provided knowledgeable advice about plant selection for customers' landscapes.
- Trimmed shrubbery and trees to help plants produce more flowers and fruit to benefit wildlife.
- Installed water features such as fountains and sprinkler systems.
- Cut grass in even lengths with power mowers or hand shears.
- Cleaned up debris after completing jobsite tasks.
- Maintained and operated lawn care equipment such as mowers, trimmers, edgers, blowers, and hedge clippers.
- Weeded flower beds and vegetable gardens to remove unwanted vegetation.
- Pruned trees, shrubs, hedges, bushes and vines to enhance their growth patterns.
- Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
Education
Wharton High School
01.2013
Hillsborough Community College
Skills
- Time Management
- Product Knowledge
- Excellent People & Customer Service Skills
- Leadership Skills
- Ability to Accept Criticism
- Fast-Paced Decision Making
- Proficiency in Microsoft Office
- Heavy Lifting
- Truck loading and unloading
- Package scanning
Languages
English
Professional
French
Professional
Timeline
Package Handler
Fed Ex Ground
04.2022 - Current
Customer Advocate
Connexion Point LLC
10.2018 - 04.2022
Food Service Worker
LGC Hospitality
12.2017 - 10.2018
Landscaper
Hunters Green Golf Course
06.2013 - 12.2017
Wharton High School
Hillsborough Community College
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