Richie Crespo

• Prepared schedules and delegated assignments to employees to balance business targets with customer demand levels
• Coordinated training for new FOH staff and coached established employees on procedures to correct problems
• Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
• Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.

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• Crafted special drink and cocktail menu items for seasonal offerings.
• Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Served high customer volumes during special events, nights, and weekends.

• Maintained updated knowledge of cocktail, wine, and beer menus and memorized all in-house recipes to create cocktails aligned with company standards
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Used POS system to process cash and credit card transactions
• Suggested menu choices such as daily specials and appetizers to increase sales and meet upsell targets.