Richie Gayton
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Server
Red Lobster
09.2003 - 02.2024
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Answered customers' questions, recommended items, and recorded order information.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Learned and adapted quickly to new technology and software applications.
Security Guard
Wackenhut Security
07.2003 - 09.2003
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Cashier Floor Supervisor
Teriyaki Chicken Bowl
07.2002 - 06.2003
- Trained team members in successful strategies to meet operational and sales targets.
- Increased employee retention by providing ongoing training and support to cashier staff.
- Assisted in loss prevention efforts by monitoring inventory levels and addressing potential theft incidents.
- Educated staff on strategies for handling difficult customers and challenging situations.
Manager
Wendy's
08.1999 - 06.2002
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed detailed plans based on broad guidance and direction.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Launched quality assurance practices for each phase of development
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Education
High School Diploma -
Freedom High School
Albuquerque, NM05.2002
Skills
- Allergy awareness
- Age Verification
- Exceptional customer service
- Bill computation
- Cleaning and sanitizing
- Staff Training
- Conflict and Complaint Resolution
- Guest Relations Management
- Decision-Making
- Team Leadership
Timeline
Server
Red Lobster
09.2003 - 02.2024
Security Guard
Wackenhut Security
07.2003 - 09.2003
Cashier Floor Supervisor
Teriyaki Chicken Bowl
07.2002 - 06.2003
Manager
Wendy's
08.1999 - 06.2002
High School Diploma -
Freedom High School
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