Richie Rivera
Sandy,UT
Summary
Dynamic retail professional with extensive experience at Kay Jewelers, excelling in store operations and staff training. Proven track record in enhancing customer satisfaction through effective problem-solving and upselling techniques. Skilled in inventory management, fostering team collaboration, and driving sales growth, while maintaining a positive work environment.
Overview
9
9
years of professional experience
Work History
3rd Key Manager
Kay Jewelers
Sandy, UT
08.2023 - Current
- Supervised daily operations, ensuring efficient workflow and team collaboration.
- Trained and mentored staff, fostering a culture of excellence in customer service.
- Implemented inventory management strategies, optimizing stock levels and reducing excess.
- Analyzed sales trends to inform merchandising decisions and enhance product displays.
- Developed training materials for new hires, streamlining onboarding processes.
- Maintained compliance with company policies, promoting a safe shopping environment.
- Assisted in executing promotional events, increasing foot traffic and brand awareness.
- Collaborated with upper management to refine operational strategies and improve performance metrics.
- Counted registers and cleaned and secured shop at end of shift.
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
- Developed professional relationships to improve retention of key customers.
- Actively participated in visual merchandising updates to maintain an appealing store appearance.
- Identified opportunities for process improvements within store operations, leading to increased efficiency across all departments.
- Assisted in developing promotional events for increased revenue generation during peak seasons.
- Boosted team morale by promoting a positive work environment and fostering open communication.
- Contributed to the achievement of sales targets through consistent upselling techniques and product knowledge sharing with customers.
- Maintained clear communication channels between staff members, facilitating seamless shift handovers and minimizing operational disruptions.
- Evaluated employee performance and provided constructive feedback for continuous improvement.
- Ensured store compliance with safety regulations and loss prevention measures to minimize shrinkage.
- Reduced employee turnover, training new hires in company policies and procedures.
- Coordinated closely with other keyholders to ensure smooth transitions during shift changes while maintaining overall store productivity.
General Manager
Jersey Mike's Subs
Midvale, UT
10.2020 - 08.2023
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Managed staff training programs to enhance service quality and operational efficiency.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed marketing strategies that increased brand visibility and customer engagement.
Assistant Manager
Sonic
Midvale, UT
09.2016 - 08.2021
- Coordinated daily shift schedules to optimize staffing levels and enhance service efficiency.
- Assisted in training new team members on operational procedures and customer service standards.
- Monitored inventory levels and placed orders to maintain stock availability for peak hours.
- Implemented process improvements that reduced wait times and improved customer satisfaction.
- Developed promotional strategies that increased sales during off-peak periods through targeted marketing efforts.
- Led team meetings to communicate operational goals, address challenges, and foster a collaborative environment.
Education
High School Diploma -
Cottonwood High School
Murray, UT04-2017
Skills
- Store operations
- Staff training and development
- Employee scheduling
- Sales proficiency
- Team building expertise
- Delegation techniques
- Customer service
- Store organization
- Operations management
- Inventory management
- Drawer balancing
- Upsell training
- Willingness to learn
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking and prioritizing
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
Timeline
3rd Key Manager
Kay Jewelers
08.2023 - Current
General Manager
Jersey Mike's Subs
10.2020 - 08.2023
Assistant Manager
Sonic
09.2016 - 08.2021
High School Diploma -
Cottonwood High School