Richie Rivera
Kay Jewelers
Sandy,UT
9
years of professional experience
Dynamic retail professional with extensive experience at Kay Jewelers, excelling in store operations and staff training. Proven track record in enhancing customer satisfaction through effective problem-solving and upselling techniques. Skilled in inventory management, fostering team collaboration, and driving sales growth, while maintaining a positive work environment.
Work History
3rd Key Manager
3 Years 2 Months- Supervised daily operations, ensuring efficient workflow and team collaboration.
- Trained and mentored staff, fostering a culture of excellence in customer service.
- Implemented inventory management strategies, optimizing stock levels and reducing excess.
- Analyzed sales trends to inform merchandising decisions and enhance product displays.
- Developed training materials for new hires, streamlining onboarding processes.
- Maintained compliance with company policies, promoting a safe shopping environment.
- Assisted in executing promotional events, increasing foot traffic and brand awareness.
- Collaborated with upper management to refine operational strategies and improve performance metrics.
- Counted registers and cleaned and secured shop at end of shift.
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
- Developed professional relationships to improve retention of key customers.
- Actively participated in visual merchandising updates to maintain an appealing store appearance.
- Identified opportunities for process improvements within store operations, leading to increased efficiency across all departments.
- Assisted in developing promotional events for increased revenue generation during peak seasons.
- Boosted team morale by promoting a positive work environment and fostering open communication.
- Contributed to the achievement of sales targets through consistent upselling techniques and product knowledge sharing with customers.
- Maintained clear communication channels between staff members, facilitating seamless shift handovers and minimizing operational disruptions.
- Evaluated employee performance and provided constructive feedback for continuous improvement.
- Ensured store compliance with safety regulations and loss prevention measures to minimize shrinkage.
- Reduced employee turnover, training new hires in company policies and procedures.
- Coordinated closely with other keyholders to ensure smooth transitions during shift changes while maintaining overall store productivity.
General Manager
2 Years 10 Months- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Managed staff training programs to enhance service quality and operational efficiency.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed marketing strategies that increased brand visibility and customer engagement.
Assistant Manager
4 Years 11 Months- Coordinated daily shift schedules to optimize staffing levels and enhance service efficiency.
- Assisted in training new team members on operational procedures and customer service standards.
- Monitored inventory levels and placed orders to maintain stock availability for peak hours.
- Implemented process improvements that reduced wait times and improved customer satisfaction.
- Developed promotional strategies that increased sales during off-peak periods through targeted marketing efforts.
- Led team meetings to communicate operational goals, address challenges, and foster a collaborative environment.
Education
High School Diploma
Skills
Store operations
Staff training and development
Employee scheduling
Sales proficiency
Team building expertise
Delegation techniques
Customer service
Store organization
Operations management
Inventory management
Drawer balancing
Upsell training
Willingness to learn
Teamwork and collaboration
Problem-solving
Time management
Multitasking and prioritizing
Attention to detail
Problem-solving abilities
Multitasking
Multitasking Abilities
Timeline
3rd Key Manager
Kay Jewelers
08.2023 - CurrentRead More
General Manager
Jersey Mike's Subs
10.2020 - 08.2023Read More
Assistant Manager
Sonic
09.2016 - 08.2021Read More
Cottonwood High School
High School Diploma
Read More